- To initiate return of a product purchased directly from our *website* The customer needs to email us on care@luxurygallery.in within 5 days from the date of delivery.
- OUR customer care will schedule the pick up of the product from the customer with no CHARGES.
- Once the return is received, the product will be processed for a quality check. Once the product is confirmed that it is unused and in the same condition that it was delivered in, refund will be processed if the returned product is eligible according to our guidelines.
- The customer must ensure that the return package is placed inside tamper-proof packaging and addressed correctly.
- The returned product must be in its original condition*. It must be accompanied by proof of purchase and the original warranty card, along with the original packaging of the product including manuals, hang tags, etc. In the absence of any one of these elements, the return will not be honored by Luxury Gallery. Original condition means that the watch must be in its authentic form as was received by the customer from Luxury Gallery, without any scratches, marks or dents on the product. The security tags should be in place as they were at the time of delivery of the product. If the watch has been resized, that is, if the bracelet or strap of the watch has been adjusted or altered in any manner to fit the customer’s wrist, then Luxury Group will not be liable to honor any refund for the product.
- Once the product is returned, our designated service centre will inspect the watch for any ‘change of movement’ with regard to the internal watch parts. This is to check whether the watch casing has been removed and/or the internal parts have been tampered with. This process usually takes up to 2 business days. The return or refund for the product will be initiated. Upon receiving a confirmation from the service centre regarding the quality of the watch received.
- Any amount to be refunded will take a minimum of 7 to 10 business days* from the date that the returned product is inspected and passed by the quality control team at the service centre. The amount will be refunded to the same account from which the payment was originally received by *website*.
- All 'cash on delivery' refunds will be processed through RTGS/NEFT by requesting customers to share their bank details. All prepaid order amounts will be refunded to the same account from which the payment was originally received.
- Any returned product that does not adhere to the quality guidelines administered by the service centre will not be eligible for an exchange or refund and will be sent back to the customer in the same condition as it was received by Luxury Group, on a 'to pay' basis.
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