To ensure that your package arrives to us safely and undamaged, please package the item(s) use original box or appropriate packaging. Be sure to include all products, accessories, parts and pieces in order to receive a full refund of the purchase price (excluding return shipping & handling). If any of the product components show use or damage a 15% restocking fee will apply. If the product is in new condition, a full refund will be issued.
Label Your Package
Please write your RMA number clearly on the shipping label to assist in fastest processing. Please note: A Return Merchant Authorization Number is also required inside the package to complete your refund.
Warranty
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ALEKO products comes with a standard 1-year limited warranty, except for the items listed below.
- ALEKO Solar Panels have a standard 15-year limited warranty (this covers manufacturing defects only).
- ALEKO Driveway Gates, Pedestrian Gates, and Steel Fences (not including DIY or chain-link fences) have a standard 10-year limited warranty (products purchased on 1/1/2017 and earlier include a 5-year limited warranty).
- ALEKO Chain-Link Fences have a standard 5-year limited warranty.
- ALEKO Iron Doors have a standard 2-year limited warranty.
- ALEKO DIY Steel Fences have a standard 2-year limited warranty.
- ALEKO Hot Tubs have a standard 180-day limited warranty.
- ALEKO Inflatable Bounce Houses have a 90-day limited warranty.
- ALEKO Hammock Swings have a standard 6-month limited warranty.
- ALEKO Gazebos and Pergolas have a standard 6-month limited warranty.
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