Warranty
This product offers a standard warranty of 3 years for its structural frame components, which include the platform, seat post, and frame. Additionally, the warranty covers electronic components for a period of 1 year.
Free Shipping
We offer all customers free shipping in the continental United States with tracking. No shipping cost - we want your experience to be simple and efficient - just the way we like it! Email for availability if in Hawaii, Alaska, or Canada.
Shipping & Processing Times
Please allow usually 1-2 business days to process an order and 4-8 business days to ship an order.
Tracking
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at [email protected] and we'll help you out!
Returns
EV Rider charges a 15% restocking fee for ALL returned items.
- Units and Parts must be returned within 30 days from the date of purchase and with an authorized RMA #.
- Shipping for items qualifying for free shipping will be deducted from the remaining credit of eligible refund items.
- Credits will be granted upon inspection of the returned product(s)
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