Warranty
Merits Health offers a 5-year/limited lifetime frame warranty and 18 months warranty for the motor and electronic components.
Free Shipping
We offer all customers free shipping in the continental United States with tracking. No shipping cost - we want your experience to be simple and efficient - just the way we like it! Email for availability if in Hawaii, Alaska, or Canada.
Shipping & Processing Times
Please allow usually 1-2 business days to process an order and 4-8 business days to ship an order.
Tracking
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at [email protected] and we'll help you out!
Returns
An authorized Merits Health Products provider may return products within 30 days from receipt of shipment. All items returned must be in new condition, in the original boxes, and have original packaging. A 20% restocking fee and freight/shipping charges both ways will apply for most returns. If the product was shipped with Merit’s Free Freight Policy, the customer will pay the original freight out, return freight, and the restocking fee.
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