Shipping Info
The TOTAL DELIVERY TIME is based on the time it will take to tailor-to-order + the time it will take for the finished item to be shipped to you.
Total Delivery Time = Processing Time (1-25 days or more) + Shipping Time (2-50 Work days)
*For urgent orders, please contact customer service via email, and the customer service will try their best to recommend a fast logistics solution for you. （[email protected]）
Processing Time
Each of our items is made to order, which will take processing time. For the costumes, whether you choose a standard size or give us your custom measurements, all our costumes are personally tailored for you from scratch (unless stated otherwise, and unless ready to ship or clearance sale items). Generally speaking, the processing time will take 7-35 days or more.
In-stock products generally require 0-3 days processing time.
Note: In the event of a holiday, there may be a delay in the processing time of all orders.
You are strongly suggested to place your order at least 2-3 weeks before you need to receive.
It is necessary to keep in contact with the customer service department: [email protected] all the time, we'll contact you by email if there's any shipping issue on your order.
Shipping Time
| ECONOMIC | EXPRESS | DHL EXPRESS | |
| USA | 25-50 business day | 7-16 business day | 3-5 business day |
| UK | 7-15 business day | 5-7 business day | 2-4 business day |
| CA | 18-25 business day | 7-12 business day | 5-10 business day |
| AU | 15-35 business day | 12-20 business day | 4-7 business day |
| DE | 7-15 business day | 4-7 business day | 2-4 business day |
| FR | 7-15 business day | 4-7 business day | 2-4 business day |
(For urgent needs, advice choose DHL or Contact Us)
Import duties
International shipments may be subject to import duties, taxes, or customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient, these charges are imposed by the recipient's local government, please contact your local shipping company or customs office for additional information in case your package had a tariff. Or contact us for more information support.
Tips
- For our shipping, please provide a valid contact number, postal code at the shipping address. DO NOT enter P.O Box/APO/FPO address.
- Delivery is usually done from Monday to Friday excluding Public Holidays, working hours only.
- We offer economic shipping, standard shipping and express shipping, but for some large, heavy, or fragile items cannot be shipped via economy or standard shipping options; these shipping options are only available for small packages. Therefore, some items are only available for express shipping.
- Free Shipping service, DHL, and EXPRESS DELIVERY are not supported.All free shipping orders can only be shipped via ECONOMIC DELIVERY, with a delivery time of 25-50 working days.
