WE DELIVER WORLD-WIDE
Our order processing and shipping services
We aim to ship items within 24 hours of the order being placed. Personal engraving can add 5-7 business days to despatch time.
UK - We use a 24 hour Business Mail service in the UK for next business day delivery. Express Post is though a better option to choose this year as it is fully tracked and Royal Mail will prioritise delivery of these items over other services when current strike action causes backlogs of Mail at local sorting offices.
International - we use either a Deutsche Post or Royal Mail Tracked service both of which hand to the mail service provider in the destination country, USPS in the US, Canada Post, New Zealand Post, Australia Post etc.
For faster delivery and Customs processing we can also offer an Express Courier service such as DHL Express, FedEx or TNT to International destinations - please contact us for a quotation and estimated delivery time and we can bill separately for any agreed excess shipping cost if your order has already been placed. It usually costs an additional £15 to £20.
European Orders - we are IOSS registered which means that you will have no tax or duty to pay on receipt for individual orders under €150.
PLEASE CHECK YOUR SPAM FOLDER IF YOU NOT RECEIVE A CONFIRMATION EMAIL IMMEDIATELY AFTER ORDERING.
Is it a Gift? Please just let us know when placing the order - we will not include the receipt and can add a gift message for you.
HOW TO ORDER
We are a UK-based company but you can order on our web-site from any country worldwide - please just complete your delivery address including Country, choose how you would like to pay, (by credit/debit card or PayPal) and enter payment details at the Checkout.
You can also find most of our products on Etsy - this is our shop, LoveBorderCollies - https://www.etsy.com/uk/shop/lovebordercollies If you are based in the US it can sometimes be easier to use this US web-site, although goods will still be shipped by us from the UK.
By Phone: If you prefer not to buy on-line we can take orders over the phone. Call +44 (0)1798 875888 or email us with your contact details and and we will call you back.
Returns: We want you to be satisfied with your purchases and to hear from you if you are not happy. If you need to reach us, please contact us using the Contact Form on this website or call 00 44 (0)1798 875888.
OTHER STOCKISTS OF LOGAN WHISTLES
Logan Whistles are stocked by a growing number of businesses worldwide. The following list includes links to approved stockists of our whistles
in the UK The International Sheepdog Society https://www.isds.org.uk
in France Pro Sifflet
in Italy Iron Dog Line
in Netherlands Schaap & Hond BorderCollie Shop
In Sweden Gårdsbacken Hundcenter Hunden & Herden
in Australia The Australian Working Stock Dog Magazine Dog Master Trainers
in New Zealand Dog and Country NZ ; The Shepherd ; Black & Tan New Zealand
in the USA Premier 1 Supplies Stockdog Gems; Farm Diggity
and worldwide our Etsy shop lovebordercollies
Please just contact us if you would like details of other international stockists.
TRADE ENQUIRIES
If you would like to stock our whistles or other products in your business, please contact Joanne McHardy using the Contact Form on this web-site or by calling 00 44 (0)1798 875888 for more information.
