We want you to be completely satisfied with your purchase from Elevated Basics. Please review our exchange policy below:
1. **Eligibility:** Only items that are unworn, with tags attached, and in the exact same condition as received are eligible for exchange.
2. **Timeframe:** Exchanges must be requested within 2 weeks of receiving your package. Any exchange requests made after this period will not be accepted.
3. **Exchange Procedure:** To initiate an exchange, please contact our customer service team at [email protected] with your order number and details of the item you wish to exchange.
4. **Store Credit:** We offer exchanges for store credit only. The store credit will be issued once the returned item is received and inspected.
5. **Shipping:** Customers are responsible for the shipping costs associated with returning the item for exchange.
6. **Exclusions:** Certain items, such as final sale or clearance items, may not be eligible for exchange. Please refer to the product description or contact us for clarification.
7. **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us immediately for assistance.
Thank you for choosing Elevated Basics. We appreciate your understanding and cooperation with our exchange policy.
