1. Please send email to [email protected], indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. You will receive return instructions from us after our customer service team has confirmed that the item is eligible for return. Please pack the item to be returned in its original packaging.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your payment account in advance.
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-footrue.com products .
Return Address
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you wish to return the items to the nearest return address, please send email to [email protected], our customer service representative will get back to you within 24 hours.
Attention
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
