This policy has been reviewed and updated as of 19th January 2023 and follows current Australian Consumer Law.
During holiday and clearance sale periods, please allow up to 7-10 business days for us to pack your order (express orders will be prioritised, but same day dispatch cannot be guaranteed during clearance sale events). Once your order has been shipped you will receive a confirmation email containing your tracking information. As we aim to have your orders packed quickly, we are unable to make amendments to any orders once they have been completed at checkout - for this reason, please choose carefully.
RETURNS
PLEASE NOTE: outlet.boomshankar.com is a FINAL CLEARANCE shopping destination. We do not process exchanges or offer refunds for change of mind or incorrectly chosen sizes. All items listed purchased are Final Sale.
ALL FINAL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS, EXCHANGES or CREDITS for change of mind / incorrectly chosen size on FINAL CLEARANCE SALE ITEMS.
For faulty items, please email our customer service team at [email protected] and provide the order number, photographic evidence of faulty item and await further instructions.
STORE CREDIT, BOOM BENEFITS REWARDS & GIFT CARDS
Store Credit, Boom Benefits rewards and gift cards from www.boomshankar.com.au and the Boom Shankar retail stores cannot be used at outlet.boomshankar.com.
FAULTY PRODUCTS
If you believe your item is faulty, you must contact us as soon as possible to describe the fault. We will endeavour to exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods to be returned for inspection, this must be done within 10 days of contacting us. Many of the items on this website are handmade and or hand-printed and may have variations in colour and pattern. In some cases, a fit guide has been provided stating if the garment is true to size, oversized, relaxed or straight-fitting. We have stated this clearly in our product descriptions and as such, the fit of a garment, signs of wear, small marks, and inconsistencies are not considered faults on these items.
Please note that garment colours may look slightly different depending on your computer monitor; this is not a manufacturing fault.
Every product we send out is quality controlled, however if you have received a product with a manufacturing fault (excluding suspected shrinkage), please contact our customer service team on [email protected] to discuss. Please do not send your item/s back prior to making contact with our team. Once we have reviewed the item we will advise a resolution, which may include a replacement, repair or refund, as long as the faults have been advised within 10 days of receiving your purchase. The final resolution will be at our complete discretion. Anything outside of the 10 day time frame will be assessed at our complete discretion.
Wear and tear in the course of normal use is not considered a manufacturing fault.
If you believe your item has shrunk after following the washing instructions on the inside of the garment, please take the time to review the measurements on the product listing after pressing your item in accordance with the instructions. If you send your item back for review and we find the measurements to be within tolerance, the item will not be replaced and return shipping costs will remain with the customer.
