☆ Current processing time is stated on the top announcement bar of our website (3-7 business days). Holiday shipping could be delayed by for as long as a week due to high demand. International shipping takes 15-30 business days on average. Please check your tracking number for any updates on your package.
Frequently Asked Questions (FAQ)
How long will it take for my order to ship?
How does Route Package Insurance work?
☆ For a small fee, Route Package Insurance covers your purchase in case your order gets lost, damaged, or stolen in transit. Route will send an email to you once your order is placed. Through the email, you are able to submit a claim if anything happens to your package. Once a claim is approved, Route will either issue a refund or place another order on your behalf. Note: Insurance only covers orders that paid for the Route Insurance package.
When is the next restock?
☆ Most items will be restocked within 2-4 weeks of being out of stock. We send out emails of major restocks, subscribe to our email list for updates! You can also get notified when specific products restock using the "Notify When Available" button.
How much is shipping and where does Flaire & Co. ship to?
☆ US shipping is $4.50, and free for orders over $45 (after discounts).
For worldwide shipping:
☆ Canada: $14 (free shipping on orders over $120)
☆ Australia & New Zealand: $19 (free shipping on orders over $120)
☆ All other international countries: $17 (free shipping on orders over 120)
Note: Shipping rates are determined by USPS shipping prices.
How can I order if I don't have US Dollars ($USD)?
☆ All prices on our site is listed in US Dollars ($USD) as default, but you can choose your preferred currency at the bottom of the page.
How do I track the status of my order?
☆ Order confirmation emails are sent automatically to the email address provided at checkout (if you didn't get an order confirmation, double check your email or look in the spam folder).
☆ A shipping confirmation email will be sent out once your order's shipping label has been created. Please allow a few days for processing after receiving your shipping confirmation email, as this does not mean your order has been sent out yet.
For any other questions, please email us at [email protected]
For questions about a specific order, please put your order number as the subject of the email, and include any relevant pictures/videos. Please allow 5 business days (Mon-Fri) for emails to be answered. If you don't receive a reply after 5 business days, contact us again in the same email chain and we will get back to you.
Thank you so much for your patience!
*Please note that we are a small business. If there are any delays in responses, please wait a couple more days and we will get back to you as soon as we can ♡ Thanks for your support!
Current Order Processing Time: 3-7 Business Days (Mon-Fri)
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Contact details
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