This Privacy Policy describes how knyamed.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Secure Interactions

At Knya, your privacy and security are our top priorities. We ensure safe communication and transactions through these measures:

• Official Channels: We only contact you via our official phone number, +91-9987200005, and email address, support@knya.in. Disregard any messages from other sources.

• Secure Payments: All payment requests are made securely through our website or RBI-approved payment gateways. We never request payments through third parties.

• Verifying Communications: If you receive suspicious messages claiming to be from Knya, do not respond or share personal information. Contact us directly using our official channels for verification.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information". See the list below for more information about what Personal Information we collect and why.

• Device information:

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

• Order information:

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Shopify or Any other vendors for sales channels, payment gateways, shipping and fulfillment apps etc.

• Customer support information:

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

This is an organizational website belonging to Knya Enterprise Pvt Ltd and contains promoter, and discloses information of the company.

Further, in case of anyone visiting this website to read or download information, it must be known that KNYA Med, his companies/ affiliates collected and stored a standard set of internet-related information, such as an Internet Protocol (IP) address, the date and time, the type of browser and operating system used, the pages(s) visited. All information is collected to help making this site more useful to its customer(s), stakeholders, investors etc. and only used for statistical purposes.

Except as set out in this privacy policy do not disclose any personally identifiable information without permission, unless legally entitled or required to do so or if believed that it is necessary to protect and/or defend its rights, property or personal safety etc. 

Behavioural Advertising

As described above, we use your Personal Information to provide you with advertisements or marketing communications we believe may be of interest. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

   

  You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads

  • GOOGLE - https://www.google.com/settings/ads/anonymous

  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

  Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision- making has a legal effect on you or otherwise significantly affects you.

We Do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Change of Privacy Policy

Knya Med reserve the full rights to change/alter/amend/modify the contents of the privacy policy from time to time without any prior notice or intimation.

Copyright © Knya Med

Your Rights

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including
functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store:

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

• Express Free Consent

• Ambiguous & Unconditional Consent

At Knya Enterprise Pvt LTD, we understand the importance of your privacy and strive to ensure that your personal data is handled with care and transparency. By using our services or providing us with your personal information, you consent to the collection, processing, and sharing of your data as described in this privacy policy.

• Withdrawal of Consent

You have the right to withdraw your consent for the processing of your personal data at any time. If you wish to withdraw your consent, please follow the instructions provided in this section or contact us using the details provided at the end of this privacy policy.

• How to Withdraw Consent? To withdraw your consent, please email us at [email protected]

• Consequences of Withdrawal: Please note that withdrawing your consent may affect the services we provide to you. Certain features or functionalities may no longer be available, and we may not be able to fulfill certain requests or provide specific services.

• Changes

• Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

[email protected]

https://knyamed.com/

KNYA Enterprise PVT LTD, 401, 4th Floor, Todi Building, Mathuradas Mill Compound, Lower Parel (West) Mumbai - 400013,Maharashtra, India

Last updated: 30.07.2024

Grievance Officer

Customers who are not satisfied with our customer care response may write to [email protected] or may write to the Grievance Officer for unresolved complaints related to any product or services available on this website. Customers should share the compliant number with the Grievance Officer while their grievance with the Grievance Officer.

For the name and contact details of the Grievance Officer, appointed in accordance with the Consumer Protection (E-Commerce) Rules, 2020, for each brand, please click the relevant link below pertaining to the brand you have a grievance about: 

Name: Rushabh Rathi

Designation: Founders Office

E-mail: [email protected]

Name: Santosh Mishra

Designation: CX head

E-mail: [email protected]

Name: Arslan Rabbani

Designation: Operations head

E-mail: [email protected]

Name: Ratnam Shah

Designation: Founders Office

E-mail: [email protected]