1. Product Functionality Questions

1.1) General Questions

Q: How can I select a pedicure spa chair?

A: We have a blog describing everything in very detail to answer this question for you, check out here. 

Q: What is the weight limit/capacity of a person for this chair?

A: Approximately 350-400 lbs.

Q: What kind of electricity will I need to install with the unit? How much amps?

A: Most states require a standard 110V GFCI (ground fault circuit interrupter) protected outlet. Each state may vary. More info below:

• Power Source Dedicated 15Amp Wall Outlet Required
• Pipe-less Jet motor 120V, 0.4 A, 60Hz
• Discharge Pump (Optional) 115V, 3.2 A. 60Hz
• Massage System 120V, 60Hz

Q: Do you offer discounts for large purchases?

A: Absolutely yes. When you purchase 2 or more items, we have bulky discount on the product page which will automatically deducted in your shopping cart. On top of that, we also offer an additional wholesale discount if you buy over $10K and here are the coupon codes:

• 5% off orders over $10,000 with code Wholesale5
• 8% off orders over $15,000 with code Wholesale8
• 10% off orders over $25,000 with code Wholesale10

Q: How long does it take to receive equipment after I place an order?

A: For pedicure spas, we will customize and build your tub according to your specific needs which would take about 2-3 days, and it will take another 2-3 days to get your shipment ready to ship, then 3-7 business days depending on your location for freight carrier to deliver your shipment. The total handling time is roughly from 10 to 15 days including building tub, shipping and delivery. But most likely, if we have all the info we need, we can ship faster than that! Be sure to leave us a good phone number and a good commercial address to receive the spas so we can ship it faster to your place!

1.2) About the Shiatsulogic Massage Chair

Q: Does this chair have massage functions? 

A: Yes. Shiatsulogic full function massage including tapping, kneading, rolling, pressing, knocking, combination. We have a blog article where you can know more about Shiatsulogic massages, check out here.

Q: What is the difference between Exclusive EX-R and Luxurious LX? 

A: The LX chair has the following upgrades that the Exclusive EX-R does not:

• Built-in remote control
• USB Port
• Purse hook
• New and improved cover set
• Both chairs have the same massage functions

     You can also refer to below infographic to have a side-by-side comparison.

Q: Does this unit have heat and vibration both?

A: Heat, no. Vibration, yes which includes tapping, kneading, rolling, pressing, knocking, combination. Check out our article about Shiatsulogic massage here. 

Q: Can the chair tilt and also move back and forth? 

A: Yes, this chair has automatic seat adjustments (forward and backwards) and recline function.

1.3) About the Pedicure Spa Tub

Q: What are the discharge pumps, air vent, and auto fill, what do they do?

A: The discharge pump allows the tub to empty the water through a wall setup, the drain motor can pump up to 4ft height. If you have a floor drain then this is not required. The autofill will automatically fill the tub with water and stop it from overfilling. The air vent will vent out any chemicals or smells that might linger using them. It allows the chemicals to be vented out of the building. Please advise that the air vent installed in the spa base are just the parts for you to connect to your ventilation system in your building.  Please make sure your building has built-in ventilation system before you request to add that option in your pedicure spa.  We also have a very good blog article with thorough description on how to choose the pedicure chair optional add-ons, check it out here.

Q: How do the Pedicure Chairs drain the water? How does the pump work?

A. There are 2 types of draining applications:

1. Standard Gravity Drain Application (Floor Drain): The Pedicure Chair is installed directly to your floor drain if available. Underneath the chair ABS piping and a P-trap (supplied) are connected to your drain underneath the chair or out the back. Similar to any standard bathtub. If you have a floor drain, a discharge pump isn’t 100% needed because gravity pulls the water down the drain. However, if your nail salon does have this plumbing set-up, you can still opt for a discharge pump because it will help your tub drain faster – perfect for busy days!
2. Discharge Pump Draining Application (Wall Drain): Due to no drain source available, a discharge pump will be required. With wall drains, you don’t have the benefit of gravity pulling the water down the drain. When the drain control knob is turned the discharge pump will automatically turn on and drains the water to your closest drain source.

Q: Can you use disposable liners with this spa? 

A: Yes, you can use disposable liners with most pedicure chairs by Mayakoba, the only exception is ARROJO which is an old model. 

Q: Does the footrest adjust up and down for the tech to be comfortable? 

A: Yes. It can be adjusted up and down. There is a support under the footrest to lift the pad up. Please refer to the picture of the footrest of our "Florence Pedicure Chair" below.

Q: Does the footrest rise and lower? 

A: No, they are stationary, but you can adjust the angle. 

Q: Does the chair have the magnet jet you can take off and on? 

A: Yes, it has magnet jet.

Q: It says pipe-less, will it connect to sewer and water? What is pipeless jet?

A: The pipe-less only refers to the Magna Jet, you still need to hook it up with your plumbing. Pipeless systems use a unitized jet/filter device that is operated by its own independent motor which does not clog with body hair and dirt. The motor is mounted directly to the tub eliminating the need for pipes. Using a pipeless jet chair reduces the risk of infections, provides a quieter and smoother operation, and low maintenance. You can also read more info about Pipe-less Pedicure Chair here. 

Q: How many jets does the tub have? 

A: Only 1 jet. And we have all our spas built with the authentic Luraco magnet jet. 

Q: What is the process of draining the water out of the tub? 

A: If it is plumbed to the floor you turn the knob to open the drain. If it is plumbed to the wall you would push the button for the discharge pump to drain and make sure the drain is open. 

Q: So this comes with a discharge pump for a wall drain? 

A: If you have a wall drain, you should choose the option of Discharge Pump, and we will build the discharge pump inside the tub for you before shipping out.

2. Installation Questions

Q: How can I assemble a pedicure chair? Are there any installation instructions?

A: If you purchase a pedicure chair, you will receive 3 boxes - the base, the chair top and the cover set. Follow our instructions below to get it assembled：

• How To Assemble Your Mayakoba Pedicure Spa Chair (YouTube Video)
• User Manual for Mayakoba Pedicure Chair
• A few things before you start operating your new spa chair

Q: Do I need a plumber and an electrician to install my Pedicure Chair?

A. Yes, a qualified licensed plumber and electrician must do the installation, not doing so will cause void in your warranty. 

Q: Does my pedicure spa chair need to be bolted down to the ground?

A. No, but you do have to make sure the spa pedicure chairis securely balanced on the floor. 

Q: Where does the water come from? 

A: Hello, you will have a plumber come to hook this up to your plumbing system.

Q: How does the pump work? Will I need any kind of plumbing hooked up?

A: Yes, you will need plumbing. 

Q: What types of hook ups to I need?

A: You will need a hook up for both hot and cold water connections along with plumbing for emptying out water from the tub.

Q: What size pipes do you need?

A: The Chair requires 3 feet of 3/4 PVC pipe and 4 90-degree corners in order to go over the back of the base (see the upper white pipe and connector in below picture). 

3. Warranty, Care & Maintenance Questions

Q: Does this chair come with warranty? 

A: Yes, this has a limited parts warranty, see below:

Pedicure Spas (1 Year Warranty)
  a. Massage Chair
      i. Internal mechanisms
      ii. Seat frame actuators
      iii. Remote (excluding cracked screens, broken buttons, and water damage)
  b. Base/Tub
      i. Faucet
      ii. Sprayer
      iii. Hoses
      iv. Electric jet motor (excluding the cover)
      v. LED (excluding the cover)
      vi. Drain assembly
      vii. Air buttons
      viii. Electrical control box
      ix. Discharge pump motor 

Q: What is the best way to sanitize after each pedicure?

A. Always consult your local governing agency for their specific cleaning and disinfecting requirements and regulations for pedicure spas. Use the regulations and requirements as a minimum for cleaning and disinfecting. Please see owner and user manual for each chair, which can also be found here.

Q: How do I clean the Pipeless Jet System?

A. Please see the user manual for your pedicure chair which provides step by step instructions.

Q: Parts for Shiatsulogic Pedicure Chair

A: We do carry some parts. Check out the parts for pedicure chair here.