WARRANTY FROM EVERGLADES FARM
Our warranty only covers the tree arriving alive and in fair condition.
Trees damaged in transit:
Most of our trees arrive in particularly good condition to their final destinations. However, there are a few times when the tree arrives stressed out. This may happen during transit, for several reasons, for example, bad weather, or delays in delivery times. If this is your case, we ask you to follow the steps below within 48 hours of receiving the tree.
Take pictures of the tree and the outside of the box
please submit pictures of the entire tree, not just the affected branches
Send the pictures to the address [email protected]
Please include your order number in your email
Unpack the tree and water the tree every day
Keep the original box, in case we ask you to ship the tree back to us
Do not plant your tree on the ground, as this voids our warranty
If your tree is not looking healthy and you plant on the ground, the tree will suffer even more. This voids the warranty.
Nurse the tree for 10-15 days to allow it to recover
If you follow the steps above, and your tree does not recover and does not survive, our warranty will apply and you will either be shipped a replacement tree or you will be issued a gift card for the value of your purchase.
Water the tree every day
Returning Trees to Everglades Farm
There are cases where the tree has suffered damage, but it can survive with proper care. In this cases, we ask you to ship the tree back to us. Once we have received the tree, we will either issue a gift card or issue a refund for the value of your purchase.
Please water the tree every day, until you ship it back to us
Address changes & Incorrect addresses
We are not responsible for shipping addresses that were entered incorrectly at the time you placed the order. Also, we are not able to change addresses or reroute packages once you have placed the order.
Carriers charge a fee for address changes and these are the responsibility of the customer.
customer assumes all of the risk and responsibility including but not limited to delayed, damaged, or dead plants
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