You can submit your return at this link here

Something not right?

That's ok! Just submit your return within 10 days of receiving your order.

Full Price Purchases: Refund or store credit is available, even for change of mind. For hygiene reasons we do not accept returns for Underwear for change of mind. - this includes returns for refund, exchange and store credit. 

Bought on Sale/Promo/Discount code

Store credit or exchange is available. Refunds unavailable for change of mind. For hygiene reasons we do not accept returns for Underwear for change of mind, as such underwear is excluded from our exchange policy.

Emamaco does not charge a fee for returns.

Please note for returns entered in after 4th July 2024 Emamaco will provide a Store Credit only. Store credits will be for cost of the item(s) being returned. Shipping costs to return an item are not covered by emamaco.

Conditions for returned items:

1. Let us know within 10 days of receiving your order
2. All original tags must remain attached and emamaco branded bag undamaged.
3. Item(s) you are returning  must be unworn, unwashed, unsoiled and returned in original condition.
4. Must be returned to us within 30 days of receiving items.

We recommend choosing carefully to avoid disappointment, so please get in contact with us at [email protected] if you have any questions regarding sizing.

Any items not submitted to us via our return link within 10 days of receiving your items; in a condition that indicates being worn or washed in any way - including make-up marks; will not be accepted for return. Emamaco reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

The shipping cost incurred for returning items(s) are not covered or reimbursed by emamaco.

Unfortunately we cannot process returns for lost parcels without tracking details so please make note of your parcel tracking number when lodging the return at the post office by taking a screen shot or keeping the reciept for your reference.

Please note it can take up to 10 business days for our returns team to process your return.  

Please note if for some reason the link isnt working and your return isnt allowing you to proceed via the link and you believe you are within 10 days of recieving your item please contact us via email at [email protected] on the day you try and lodge the return to ensure your return is lodged before 10 days. We will not be held responsible for you not contacting us the day you try to lodge the return via email if the link doesnt work.

Emamaco reserves the right to reject items that are not notified to us via our link within 10 days after receiving the item(s) in accordance with our returns policy. 

 Please note: Our brighton office is no longer a retail space and ALL returns must be sent back to our returns team in Cranbourne.

REFUNDS

We are happy to provide a refund on all full-priced item(s) that are returned in accordance with the emamaco returns policy. For hygiene reasons we do not accept returns for refunds, exchanges or store credit for Underwear for change of mind.
Refunds are processed directly back to the original purchase method and may take up to 3 days to be processed by your financial institution.

All returns on sale or discounted items will be issued with a store credit or exchange. 

Occasionally we are inundated with large volumes of orders and rarely some items  are oversold. If this happens our customer service team will reach out to you and give you the option to change this item, get a store credit or get a refund for the oversold item(s) only. Please note that if you opt for a refund your order value will change and you may not quality for free shipping any longer. The cost of shipping in this case will be deducted from the refund amount.

Change of mind on full price items are eligible for refunds however change of mind on Sale items, including promotional offers and discount codes are not eligible for refunds; but you can still receive a store credit or exchange as long as the return is in accordance with the above conditions for return.

FINAL SALE ITEMS

Please choose carefully when purchasing items marked as final sale. As we do not accept refunds, exchange or store credits for these items for change of mind.

GIFT VOUCHERS/STORE CREDIT 

Store credits and/or gift vouchers cannot be redeemed for cash.

CANCEL/AMEND ORDERS

Once your order is placed it is sent to our warehouse to be picked, packed and shipped. Unfortunately for this reason we are unable to cancel or amend orders once they are placed so please choose carefully. 

 FAULTY GARMENTS 

Emamaco prides itself on our superior quality products. If you believe that a purchased item has a manufacturing fault, please contact our customer service team at [email protected] with a description and images of the products fault as soon as possible. All faulty garments need to be returned to emamaco.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable timeframe subject to proof of purchase. Personal wear and tear is not considered a manufacturing fault, and generally, manufacturing faults will be apparent within the first couple of wears.