Returns & Exchanges
If you are not satisfied with your order, you are welcome to return or exchange your item(s) for a refund within 30 days from when your order was placed and your item(s) must be received by us within 30 days of the original ship date. To return an item, please click here: Cove Returns Portal. If you need further help, please email us at [email protected] with your order number, full name, and the reason for the return.
All returned item(s) must be unworn, unwashed, have zero odor (perfumes, cologne, detergent, deodorant, smoke, Febreze, etc.), and be returned in its original condition. We fully inspect every item we receive. If you return an item that has been worn, washed, smells, is covered in animal or human hair, lint, etc. we will launder it and donate it to a local organization and you will not receive a refund for the item(s).
Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).
We are not responsible for returned items that are lost with a carrier and not physically received by us. If you send a return to us that is lost in transit we will only issue store credit for the returned item if tracking shows it was in transit to our warehouse.
All credits for returns will be applied directly to the original form of payment. If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless of what was used. If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.
