Ordering
How do I place an order?
To place an order, simply add any items you need to the basket and checkout. At the checkout you can choose to pay by card, PayPal or select Pay By Invoice. If you are ordering on behalf of a school or business, you can also send us your Purchase Order to [email protected] and we will process the order for you.
Is there a minimum order quantity?
There is no minimum order quantity for our stock products. Our badges are individually packed so you can order just one if that’s all you need. For personalised badges, the minimum order quantity is 10 badges. This is due to the cost of the bespoke die used to create the badges.
Does the price include VAT?
Prices are shown including and excluding VAT. Once you reach the checkout and confirm your shipping address, the prices will clearly show all applicable taxes.
Are you VAT registered?
Yes, our VAT number is GB400856127.
How can I pay for my order?
You can pay by Credit/Debit Card, PayPal or ApplePay. We also offer schools and businesses the option to pay by invoice.
Can I open a credit account?
At School Badges UK, we like to make it simple… just checkout and be sure to fill in your organisation name, this activates you to be able to qualify for 30 day credit payments.
Can I pay by Invoice?
Pay By Invoice is available to UK based Schools and businesses. Our payment terms are 30 days from dispatch of goods.
Can I change the colour of the badges?
Our enamel badges can be produced in your choice of colours. Our stock colours are green, red, blue and yellow, any other colours will be made to order.
Can I have any text on my badges?
Our personalised and custom badges can be used to create a bespoke badge with your choice of text. We will not produce any badges with words or phrases that could cause offence. Browse our range of personalised options here.
Can you help me to design my badge?
Our design team will work with you to turn your ideas into a badge design. We can work with a sketch, photograph or even just a description to create a digital design which will go on to create your badge.
We will produce a pre-production design for you to review before the badge is put into production.
For a full description of the process, please visit our custom badge page here.
Can you make a sample of my custom badge?
Yes, we can produce a sample of your badge design, the charges will depend on the size and complexity of the design. Our sales team will be able to advise you on all the options.
Manufacture
How are the badges manufactured?
All our metal badges including stock, personalised and custom are produced using the same manufacturing methods. A metal die is created which stamps the design into a piece of plain metal. The recessed areas are then filled with coloured liquid enamel and heated to harden. The badges can then be polished before adding a protective epoxy layer to the enamel and soldering the pin fixing to the back. Our badges are individually package in a protective bag with backing card to ensure you receive them in pristine condition.
What materials are used in the manufacture?
Metal badges are produced from an iron or zinc alloy with enamel used to add colour. Fixings are attached using jewellery grade solder. Plastic button badges use a patented safe clip design to make them safe for children to wear.
What materials are used for packaging?
All our packing materials are fully recyclable. From the individual protective bags that hold our badges to the tape used on our shipping boxes, we have made a conscious effort to reduce our waste footprint and provide customers with products that can be easily recycled.
How long does production take?
Production for personalised and custom products is usually 2 to 3 weeks but can be longer in busy periods. During this time, you won't hear from us unless there are any problems, which we will update you on as soon as they happen. If you do wish to be updated on progress then please just reply to your order confirmation email, and one of us will give you an estimated delivery date.
Shipping
How are orders shipped?
We use Royal Mail Tracked 24 as our standard shipping service. We also offer Royal Mail Next Day Guaranteed by 1pm if you need your badges guaranteed next day (please see restrictions below) . We offer a same day despatch service to make sure you get your badges on time. As long as you place your order and complete checkout by 2:00pm, we’ll make sure they’re sent out that very same day.
We operate Monday to Friday so any orders placed after 2:00pm on Friday will be sent out on Monday.
How do I qualify for free shipping?
If your order is over £250 in value, shipping will be free. This excludes international and non-mainland UK shipping addresses.
Do you offer a Next Day Delivery service?
Yes, we offer Royal Mail Guaranteed Next Day by 1pm as a shipping option. If your order qualifies based on value and weight, you can select this option at the checkout. Please note that Royal Mail have certain delivery restrictions in particular areas, however.
They deliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1
They deliver within two working days by 5.30pm to the following postcodes areas:
HS2
IM, JE
PA60 - 75, 78
ZE2, 3
They deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
KW17
PH30, 41 - 44
Will all the items on my order ship together?
If you have ordered a mixture of stock and personalised products, we will send all the items together in one package once they are ready as standard. If you need the stock items sooner than that, please get in touch to let us know and we can assist with your request.
Do you ship outside the UK?
Yes, we accept international orders and are able to ship them using our partner courier services. When placing an order, you will be given the shipping options you qualify for based on your shipping address. Please note all import taxes will be charged to you by the shipping company once the package reaches the destination country. School Badges UK will not accept responsibility for any import taxes due.
What are your shipping rates?
Shipping rates vary based on the size of your order. Once you have added all your items to the basket and completed your shipping address, an accurate shipping costs will be calculated for you. Shipping starts from £3.10 for UK mainland addresses.
I haven’t received my order, who do I contact?
You can contact us by email at [email protected] or by phone at 02477863864 and selecting option 3.
Returns
Can I return my order?
We offer a simple returns service for unwanted or damaged goods. Simply contact the team at [email protected] to arrange your return. Once we have received the goods, we will issue a refund, credit note or exchange.
Personalised or custom items cannot be returned due to the bespoke nature of the products.
Cancellations
Can I cancel my order?
Personalised and custom orders can be cancelled within 24 hours of the order being placed. After 24 hours, the design will be put into production and no changes can be made.
Contact
How do I contact School Badges UK?
For Sales:
Email – [email protected]
Phone – 02477863864 option 1
For Accounts:
Email – [email protected]
Phone – 02477863864 option 2
For Order Updates:
Email – [email protected]
Phone – 02477863864 option 3
