Frequently Asked Questions (FAQ)
1) I am not sure of making an Online Purchase.
Underground Lighting believes in customer comfort and total safety. You can make quick payments on the website without worrying about the security of your information. But, if you do not want to place an online order, do not worry. Simply call us on 718-752-7412 and we will help you find the right product quickly.
2) Can I make a Custom Order?
Underground Lighting is dedicated to you. We believe in offering the exact car lighting products you require. Please call us on 718-752-7412 or chat with us online to discuss your custom automotive lighting needs.
3) How can I make a payment?
There are many ways to make payment. You can use PayPal or credit cards from Visa, MasterCard, American Express, Discover and several other options to buy LED, HID bulbs and conversion kits from our website.
4) When will my Order get shipped?
Underground Lighting ships your products within 24 hours of the time of placing the order.
5) When will the Products reach me?
If you are in America, you will receive your order in 2-5 business days. If it is an international order, we have two options for you:
USPS Priority Mail International – 6 to 10 business days
USPS Priority Mail Express International – 3 to 5 business days
6) Can I return the Product that I have ordered from you?
We believe in total customer satisfaction. If you are not 100% satisfied with the product, you can return it for a refund within 30 days after you receive the product. If you want to return the entire order or part of it, please contact us immediately. For more information on returns, please visit: https://undergroundlighting.com/pages/shipping-return
7) What is your Refunds Policy?
Customers are responsible for all shipping costs for exchanged/returns items. We usually charge 15% restocking fee for products that you may want to return. For more information, please check: https://undergroundlighting.com/pages/shipping-return
8) How do I claim Warranty?
If you believe that an item is defective, please drop in a mail: [email protected] Use “warranty” in the subject and provide us your phone number along with a description of the problem. We will call you immediately and help you solve the issue. Please visit https://undergroundlighting.com/pages/warranty to know more.
9) How to become a Dealer for Underground Lighting?
Underground Lighting offers high quality products that stand tall against other LED and HID products in the market. If you want to enjoy incredible margins and amazing sales volume, submit a wholesale inquiry form with us.
