Refunds & Exchanges
Once proofs are sent to you, we can not offer a full refund or cancel your order. We do require a design fee for taking the time to work on your order. We can provide a partial refund for orders not shipped.
Sugar and Spice is not responsible for errors on printed products (wrong/mis-spelled words, missing names, color changes, etc) regardless of where the error originated as we do not proceed to print without a 100% proof approval from the client.
Please be sure to inspect your proofs completely! We are happy to redo your order, but after approvals we do require a second purchase. PLEASE check and double check all spelling and info. Make sure you double check your design!
If your order is damaged or is not as ordered please contact us. We do require an image of the product before any refunds or reprints start. We also request that your return the damaged order back to us. We will provide you a return address label via email. Please keep the original packaging for return orders or you will have to provide your own box. USPS does provide FREE shipping boxes to you.
