CANCELLATION POLICY
If we have not started on your order, there would be no charge and we will refund your entire purchase in full. If we have started the proof process, there is a charge of $20. If we have received your final proof approval, you will be responsible for the entire order cost.
If a non-customized cake topper order is cancelled after it has been placed into production but before it has shipped from our studio, a 15% restocking fee will be charged.
Pink Poppy Party Shoppe, LLC reserves the right to cancel an order at any time. If an order has been placed and the customer does not respond within 2 weeks to the proof email, the order will automatically be cancelled (minus the $20 proof charge). We make every attempt to contact the customer during this period.
It is the customer's responsibility to measure their items accurately before placing an order for products. If you plan to order a large amount of an item, we recommend ordering a single one first so you can see the item in person if you have doubts about color or size. We are happy to answer any questions before you place your order and will help you find the right size product for your needs.
