All kinds of after-sales problems will communicate via Email.
NOTIFICATION BEFORE PURCHASING
ABOUT RAW SKIN
- To our dearest customer, because the material we (Chic Chok) used are real raw leather, it may appear a little bit amount of scar, growth, and wrinkles; please note this is not a defect, but a normal phenomenon of raw skin.The above situations are not regarded as the poor quality of our products,and such case for refund/replacement is unacceptable;purchase means acceptance of this situation.
CUSTOMIZED GOODS NO RETURN
- Our products are customized based on your requests, so we do not accept any kind of return or replacement of the goods.
DAMAGE DURING SHIPPING
- Please confirm the integrity of the products after delivery, and notice that if our products are damaged during shipping, logistic company shall take full responsibility to it, but we will assist you as well.
