Check the contents of your parcel before signing for the delivery as we are not responsible for contents missing after you accept the parcel and sign for it. Do not sign and accept the parcel if the brand seal is removed or if the contents are missing from the parcel.
Return Policy:
Every product at Bombay Artisan Co. is made with a lot of love, care and precision. We do not entertain any returns of the products.
For any defected products, we shall exchange the item with the same or different product of the same or more order value.
Incase of a defected product, you must report the same within 48 hours of delivery of the product. A complaint will not be entertained after 48 hours of delivery.
To report the damage, you can write to us: [email protected] and we’ll let you know the way forward.
Exchange Policy:
In case you want to exchange the product, you need to report the same to us within 48 hours post-delivery and send the products back to us with the original packing at our office in Bombay within 7 days (address will be provided to you over mail when you send an exchange request). As soon as we receive your product in our office, we do a quality check and ship the new product (subject to availability).
Or we can arrange for a pick up at our standard shipping cost of INR 150. When the delivery guy comes for a pick up of the item, please make sure he seals it in a courier bag in front of you as once they pick it from you and if we receive a different item, it is not our responsibility. We will provide the details of payment via mail when you request for an exchange. As soon as we receive your product in our office, we do a quality check and ship the new product (subject to availability). Our return pick up service takes approximately 10-15 days to reach us so if you choose this option, please be patient in dealing with the exchange procedure.
