How long will my order take to arrive?
We post out your orders within 3 working days via Royal Mail 2nd Class.
Please note: these timings only apply to UK delivery. If you've ordered from outside the UK your delivery may take a little longer.
European Shipping
We've temporarily paused orders to destinations outside of the UK. We are working to re-enable the service as quickly as we can. We apologise for the inconvenience caused and look forward to welcoming you back online soon.
Returns
Do you accept returns?
Yes, we are happy to accept returns. Provided the product packaging is unopened and we receive the item(s) within 60 days of delivery, we will process a refund for your order. You will receive a confirmation of this via email. Funds will be restored to your account within 14 days of receiving your returned item(s).
Note: For hygiene reasons we cannot accept returns of the following items: deodorant, soaps, shampoo bars, dental floss, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions.
We do not have a free returns service, therefore, the buyer is responsible for paying any return postage costs.
Where do I send my returns to?
Please send you returns to:
EcoVibe
4 The Boulevard, Leeds, LS10 1PZ
Please ask the Post Office for your proof of posting certificate (receipt) and retain it for your reference.
How long will my refund take?
Refunds for posted returns can take up to 14 days to be processed from the date of return.
I have lost my Proof of Postage, can I still get a refund?
Without Proof of Postage we cannot refund any money if we do not receive the returned items. The Proof of Postage will be stamped by the Post Office and supply a tracking number to prove the item(s) have been returned.
Are there any items I can’t return?
For hygiene reasons we cannot accept returns of the following items: deodorant, soaps, shampoo bars, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions.
Further information
Your statutory rights are not affected by our returns policy.
If you have a question about delivery, returns or anything else, drop us a line at [email protected]. We’d love to hear from you.
