Overview
At Amar.co.uk, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your experience with us is seamless and stress-free.
Return Policy
Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Products should be in their original condition, unused, and in the original packaging with all tags attached.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process:
- Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please provide your order number and the reason for the return.
- Receive a Return Label: We will provide you with a prepaid return shipping label. Please affix this label to the package.
- Ship the Return: Drop off the package at the nearest shipping location or arrange a pick-up if available.
Refund Policy
Refund Eligibility:
- Refunds are processed within 2 business days of receiving your return.
- Refunds will be issued to the original payment method. Depending on your payment provider, it may take a few additional days for the refund to reflect in your account.
Refund Process:
- Return Verification: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
- Refund Approval: After verifying the return, we will process your refund within 2 business days.
- Notification: You will receive an email notification confirming your refund has been issued.
Exchanges:
- If you wish to exchange an item, please follow the return process and then place a new order for the desired item. This ensures faster processing and availability.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping costs for defective items.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team:
- Email: [email protected]
- Business Hours: 09:00 AM- 07:00 PM
Thank you for shopping with Amar.co.uk. We value your business and look forward to serving you again!
