WHERE DOES UNDRDOG ATHLETIX SHIP FROM?

We ship out of PHOENIX, ARIZONA.

WHEN WILL MY ORDER SHIP?

Most orders are shipped within 24-48 business working hours. We do not ship on Saturday, Sundays and major holidays. Below are a list of holidays we will not be operating on:

UNDRDOG ATHLETIX cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc.

DOMESTIC SHIPPING INFORMATION

We currently ship via USPS, DHL and UPS Ground. Orders placed during regular business hours will be processed and shipped within 24-48 hours, orders may be delayed if your order requires extra verification. 

ADDRESS CORRECTIONS

Please ensure prior to placing your order that your shipping address is correct. UDX will NOT assume responsibility for the cost of transportation to re-ship any orders that are "returned to sender" due to an inaccurate or incorrect address. These orders are also not subject to cancellation, and the customer will be responsible for the transportation charges to re-ship the returned order to the correct address.

INTERNATIONAL SHIPPING INFORMATION

We currently offer USPS and UPS as a method of shipment. Delivery times can very but are usually 7-15 business days but can be delayed in customs. Total shipping costs is calculated by the size and weight of your package. To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We or USPS may try to contact you in regards to your order/delivery. Duties/Taxes/Customs fees are NOT included in the shipping fees. UNDRDOG ATHLETIX is not responsible for any duty or custom fees which may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded. Please note that your parcel can be delayed by customs. Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges because you order so you are not surprised when the package arrives.

DOES UNDRDOG ATHLETIX SHIP TO P.O. BOXES?

We do not deliver to P.O. boxes for security purposes.

HOW CAN I TRACK MY ORDER?

Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated.  

WHAT IS UNDRDOG ATHLETIX RETURN POLICY?

ALL SALES ARE FINAL. We are happy to accept exchanges for a different size if needed. If for some reason your order is defective or damaged please contact our customer service [email protected] immediately. Please note if your order is undeliverable due to an inaccurate shipping address it is the customers responsibility to pay the postage for a re-shipment. 

WHAT IS UNDRDOG ATHLETIX EXCHANGE POLICY?

If you need to make an exchange, items must be in their original unworn condition with attached tags and packaging. Please contact [email protected] to request a return label for an exchange. UNDRDOG ATHLETIX is not financially responsible for shipping charges on exchanges back to our headquarters. Be sure to obtain a tracking number, as we are not responsible for lost packages. All exchanges are depending on existing stock. Notice must be given to [email protected] within 14 days for any problems or concerns with merchandise. Item must be in original packaging with tags attached and unworn. Any store credit issued will be valid for one year from date issued. PLEASE NOTE: ALL PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.

MY PRODUCT IS DEFECTED. WHAT CAN I DO?

 If you believe your item is defected, please email us at [email protected] with photos and explaining the defect within 14 days. We will deem the product defect at our discretion. If the product has been misused or care instructions have not been followed then product will not be eligible to claim as defected.