Protect the jewelry you love & enjoy free returns, repairs or replacements, exclusive discounts and a seamless customer service that will allow you to wear our jewelry with confidence & peace of mind.
| BENEFITS | BASIC | 5 YEARS PROTECTION PLAN | 10 YEARS PROTECTION PLAN |
| Repair & Restore | 2 years | 5 years | 10 years |
| Free Returns | 60 days | 150 days | 300 days |
| 15% off sitewide* | - | 1 year | 2 years |
| Replacements | 60 days | 150 days | 300 days |
| Refresh Your Style | - | 1 year | 2 years |
*One-time use.
A ONLYONE EXLUSIVE!
Exchange your jewelry piece for a brand new one for FREE, within 1/2 years of purchase. You can choose any design available on our website. If it costs more than the original piece, you will be asked to make up the difference. We will recycle and reuse the materials from your old piece to reduce waste. You may take advantage of the Style Refresh offer once for every care plan purchased.
Free Returns
We will cover shipping if you send in your item for replacement, repair, or Style Refresh within their validity period.
Repair & Restore
We want you to enjoy your jewelry with confidence. Anytime within 5/10 years of purchase, we will professionally fix any damage for free and restore your piece to make look as good as new.
Replacements
You can replace your unworn jewelry piece for free within 150/300 days of purchase.*
15% Discount
Get 15% off your next purchase at ONLYONE within 1/2 year of purchase. We will email you the coupon code once you complete your purchase.
For more questions about the care plan, get in touch with us here.
*All replacement offers are valid for items of the same value or less. If you want, you may choose an item that costs more than your original piece and make up the difference.
