RETURNS & REFUND POLICY
At Inka Skincare Apothecary, we strongly believe in quality of our products, and want you to love our products as much as we do. Before using any of our products, always ensure that you read the product description carefully and the directions for use on the product label. However, if for some reason you are not satisfied with a product, please contact us within 30 days of receiving your products.
Inka Skincare Apothecary is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test and not on the face when testing out. Discontinue use if a reaction occurs.
A refund may be organized on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our provided mailing address. Please note that the cost of return shipping is the responsibility of the purchaser.
Refunds are provided in the form of store credit should a product be faulty, broken or leaking. Personal care products such as skin care, body care and baby care products cannot be resold and therefore cannot be returned or be refunded due to change of mind.
While we have many positive feedback on our products, we understand that skin care results vary from person to person. We do view every enquiry on a case by case basis. If you should return a product to us, please ensure that the full complete package is returned to us (including free gifts & accessories) in a properly packed and protected manner. A broken or missing product can delay or omit your refund completely.
A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks. Please note that the cost of return shipping is the responsibility of the purchaser.
FAULTY PRODUCT RETURNS
In the event that Inka Skincare Apothecary deems a product to be faulty (A faulty product is defined as one which has arrived to the customer damaged), Inka Skincare Apothecary will refund the customer the value of the faulty product/s, excluding any postage costs. A customer must communicate the fault within 2 days after receiving the products.
CHANGE OF MIND RETURNS
At this stage, due to the nature of our products, Inka Skincare Apothecary cannot allow product exchanges or product returns if a customer changes his/her mind. Due to hygiene, safety and stability reasons, personal care products that have left our warehouse cannot be resold.
