CANCELLATION, REFUND & RETURN POLICY:  

Cancellation of Product:

The Member has the sole discretion to cancel the order before it has been processed by the company and has reached the status "Quality Check".

In case of prepaid orders, on cancellation of the order before the “Quality Check” Status has been processed the Member shall be entitled to a refund in the following manner:
1. Once the order is successfully placed (regardless of the order status) cancellation of the same shall attract a deduction of 3% of the Invoice or Order Value, whichever is higher, towards "payment processing fee".
A Deduction of 9% of the Invoice or Order Values shall be applicable for All Cancellations.
2. Also for a prepaid order once in "Quality Check" Status it can only be cancelled post deduction of logistics fee (to & for i.e. forward & return shipping charges) & re-stocking fee which shall be applicable).
The above is Only applicable to the "Returnable" category of products, an Order once Shipped (i.e. Physical handover of your order to the Shipping Partner) cannot be cancelled and must be returned by Customer to Dermatics India as per the "Return Process" upon which the Refund shall be done post Quality Assurance Checks and Re-stocking Fee of 3%, Subject to Original Condition of the Product over and above other charges mentioned.
In case of cash on delivery orders, if cancelled after Quality Check or if the shipment is not accepted upon delivery when attempted, the Member will not be eligible for cash on delivery facility for any of the future orders.
In case of orders consisting of “Non-Returnable” Goods/Item’s, the order shall not be eligible for Cancellations Or Returns, once in "Quality Check" status. Additionally, it may be noted, No Refund shall be processed for such Orders with “Non-Returnable” Goods/Items/Shipments.

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

The returns are subject to the below conditions:-

1. Any wrong ordering of product doesn’t qualify for Return;
2. Batch number of the product being returned should match as mentioned on the invoice;
3. Return requests arising due to change in prescription do not qualify for Return;
4. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

RETURN PROCESS:

1. For Return intimation, please visit [email protected] and chat with us from 8AM to 8PM, Monday to Sunday.
2. customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, we will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

REFUND PROCESS:

1. Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.

    

2. You will not receive cash refunds in connection with a card sale.

    

3. Refunds cannot be processed to third-party accounts. The name on your Dermatics.in account should match with the name of the bank account holder.

    

4. Refunds will only be made against genuine and tractable cancellation or return requests generated by you by clicking on the cancellation button provide in the App’s user dashboard in your Dermatics.in account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained.

    

5. No refund request in relation to cancelled or returned orders will be processed if raised by the customer beyond a period of 6 months from the date of cancellation or date of return, except in specific situations to be determined at the sole discretion of Dermatics.in.

    

6. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to [email protected]

    

7. Dermatics.in reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment of the Fees or for future payments of the Fees.