IF THE PRODUCT IS DAMAGED OR BROKEN
If the product is broken or damaged at the time of delivery, you must call and notify us while the deliveryman is in front. You can call us on +88 01511103001. Then you can return the product at no cost. Must return with package and accessories. If for some reason you can't receive the product yourself, you must inform the person who understands the product instead of you. Unless we are notified within 24 hours, this condition will not apply to damaged products. You will be refunded within 2 business days of notifying us. Again, if you want to replace the product, then you have to wait 2-3 days (for regular items).
IF THE PRODUCT IS DEFECTIVE
If the product is defective, we need to be notified within 2 days. However, in this case you have to send us some attached evidence. All you have to do is Pictures on the back and front of the defective package Invoice number Clear video of defective product In this case the video must be given. Only screenshots or pictures are not acceptable.
IF THE PRODUCT QUALITY IS NOT AS EXPECTED
Since the products come directly from manufacturers or suppliers in different countries, it is not possible for us to test the quality of the product in advance. However, we recommend that you consider the following to understand quality The price of the product Product pictures or videos Product reviews.
IF THE QUANTITY OF THE ORDERED PRODUCT IS INCONSISTENT OR INCORRECT
If at the time of receipt you see that the product does not match your order or quantity is less, please contact us with the delivery man in front. Refund will be given within 3 working days of notification. Again, if you want to replace the product, then you have to wait 2-3 days (for regular items), 7-25 days (for global items) (subject to stock). However, you do not have to pay any additional delivery charges for this. No such complaint will be accepted after the delivery man has left for the global item only.
IF THE PRODUCT IS NO LONGER "NEEDED"
If after ordering it happens that you no longer need the product, then refund is not eligible. Once the order is confirmed via the website or phone, it will be considered "final" and the shipping process will begin immediately. In this case, neither cancellation nor refund will be considered.
