All orders are placed as quickly as possible and my goal is to ship as soon as possible for the best customer experience.
In order to provide the best price ratio, we ship separately from different warehouses, both in the EU and China.
All items sold by TOP BYD are guaranteed to be delivered within 25 business days, with most items delivered within 5 to 10 business days.
All orders will be shipped within 1-2 business days except for Hong Kong holidays (excluding out-of-stock, custom products).
If your address is a remote location, an additional remote location fee will apply. (Our customer service will contact you to make up a small portion of the shipping cost for remote areas such as Puerto Rico, Alaska, etc.)
In most cases, military addresses such as APO/FPO cannot be shipped, and commercial couriers such as UPS, Fedex, DHL and TNT cannot ship APO, FPO and DPO addresses.
For some EU countries, we may choose some duty-free channels for shipping. Transport declaration value we will write lower than the actual value.
We use UPS, FedEx and USPS as our carriers and require a signature confirmation from the customer upon delivery. The shipping method varies depending on the type of product.
Our responsibility for the shipment ends when we verify from our carriers (UPS, FedEx and USPS) that the shipment has been delivered to your address.
If the shipment cannot be found at your delivery location after it has been signed for, we will not be able to replace or refund your money, and once the product has been verified as having been delivered to your address, the shipping responsibility is yours.
We are not responsible for shipments that cannot be delivered after multiple attempts by our carrier, and it is the customer's responsibility to coordinate with our carrier to receive the shipment at a convenient time and location. If a shipment is returned to TOP BYD as undeliverable, we will not issue a refund.
It is the buyer's responsibility to cooperate with the Customs to clear the goods, if the Customs need the buyer to provide information or pay back taxes and other reasons, and the buyer does not cooperate with the reasons caused by the failure of customs clearance, we will not be responsible for the failure of customs clearance.
It is the responsibility of each buyer to pay customs duty, excise tax, etc. If customs and other relevant government departments require the buyer to pay the tax, TOP BYD will not be responsible for this cost.
