FAQ

Returns

What is your return / exchange policy ?

• We hope you are thrilled with your purchase. If for whatever reason, you are not thrilled with your order, our products come with the 30 day unconditional money back guarantee*. You can return them for a full refund of the purchase price within 30 days of receiving them from an authorized retailer, unless otherwise noted**. Please check product descriptions for exceptions and non returnable items.
• All you have to do is contact customer service. We will send you back a return authorization number (RMA) and instructions to return your order. Please wait for the return instructions and RMA as items returned without a return authorization will not be refunded.
• Shipping charges are not refundable. 
• Once the items are received, your refund will be processed within 3 to 5 business days.
• **Gift Cards, HAIR AF (unless unopened)  and all Mystery Boxes are not eligible for return, exchange or refund and is excluded from any former or current return policies pertaining to cosmetics. 
• *Please note that it is the customers responsibility to ship items back. We do not pay return shipping *

Will you accept returns or exchanges purchased from our retail partners?

We will accept returns on behalf of our retail partners with the appropriate receipt within 30 days . All Amazon returns should be processed through Amazon 

Shipping

How long will it take to ship my order?

Whenever possible , we will make every effort to ship your order next business day . Please note that it can take  2-4 business days for orders to be processed. *This processing time does not apply during peak seasons including promotions, sales and holidays. Please allow additional time for processing, shipping, and delivery of your order and be aware of any delays due to customs and the postal service that may delay delivery times.

Where do you ship?

We ship worldwide . 

Are duties and taxes included in my total?

Please note for international orders that import duties, taxes and charges are not including in the item price of shipping cost and Gerard Cosmetics is not responsible for these additional charges. We strongly advise contacting your customs office to determine what these additional costs will be prior to completing an order. Packages that are refused will be returned to our shipping facilities and a refund will be issued. Some counties may experience longer delays due to local postal requirements.

How much is shipping in the USA?

• All US orders receive free shipping with a $50 purchase or more! There will be a flat rate of $8 for the continental US and $12 for Alaska, Hawaii, Puerto Rico and Guam.
• Estimated Shipping Times for domestic orders is 7-10 business days after your tracking number has been received.
• Continental domestic orders can upgrade to priority shipping for $25 (which includes rush processing at a $5 value) and your order will be delivered within 2-5 business days after your tracking number has been received.

Orders

How do I cancel an order?

If you need to cancel your order , please email us at [email protected] with your order number or fill out the form on the contact us page 

What if I need to change my order?

If you need to change your order , please email us at [email protected] with your order number or fill out the form on the contact us page 

How do I change my shipping address?

If you need to update the shipping address  for your order , please email us at [email protected] with your order number or fill out the form on the contact us page 

Help! My package is lost

We are very sorry if your package has been lost by the carrier . If your order has Order Protection, a replacement will be fully covered . Please  email us at [email protected] with your order number or fill out the form on the contact us page so we can help you get a new shipment on the way to you . 

How do I find my order status?

You can find the status of your order by logging in to your account on our website if applicable. If you need help tracking  your order , please email us at [email protected] with your order number or fill out the form on the contact us page 

What if something I ordered arrived damaged?

We are very sorry if items in your order arrived damaged. If your order has Order Protection, a replacement will be fully covered . Please  email us at [email protected] with your order number or fill out the form on the contact us page so we can help you get a new shipment on the way to you . 

Products

I need help choosing a shade that’s best for me

We love to help you pick out shades to suit your needs . Please sent us a chat message here on our website or email us at [email protected] 

Are your products Cruelty Free?

At Gerard Cosmetics, we love and respect all creatures . All of our products have always been and will always be Cruelty Free . 

Where are Gerard Cosmetics products made ?

The overwhelming majority of our products are made in the USA. However, some products are made in German and China.

Reseller Policy

You may not sell or resell any of products or services you purchase or otherwise receive from Gerard Cosmetics. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you where Gerard Cosmetics, in its sole discretion, believes may result in the violation of these Terms and Conditions.

Contact

If you need to contact us, please email us at [email protected] or send us a chat message by clicking the message icon in the bottom right hand corner of any page

Subscriptions

How do I add products to my subscription?

You will find the “subscription” option directly above the add to cart button on any eligible product’s detail page. Simply select the subscription option prior to adding the item to your cart.

How often will I receive subscription shipments?

You can select the shipping interval of your subscription when you set it up. If you need to change the interval at any time, you can do so by logging in to your account on our website or email us at [email protected] and we will be glad to help.

What if I need to skip a shipment?

If you need to skip a shipment or put your subscription on pause, you can do so by logging in to your account on our website or email us at [email protected] and we will be glad to help.

How do I cancel my subscription?

If you need to cancel your subscription, you can do so by logging in to your account on our website or email us at [email protected] and we will be glad to help.