Sotrue 6-Week Money-Back Guarantee
We are confident you'll see visible hair growth results with our Dermastamp + 12% Hair Actives Serum Combo or Dermaroller + 12% Hair Actives Serum Combo in just 6 weeks. If not, get your money back!
How It Works:
- Start Your Journey: Purchase one of our eligible combos from our website.
- Free Consultation: Accept our free consultation call to discuss your regimen.
- Track Your Progress: Share images of your affected scalp area before starting the treatment.
- Consistent Usage: Follow the regimen for 6 weeks. The first bottle in the combo will last roughly 4 weeks; hence the second serum purchase is implied and part of the regimen.
- See the Results: If you don’t see visible results in 6 weeks, contact us for a refund.
FAQs:
Who is eligible for this 6-week money-back program?
This program is available to all customers who purchase the eligible combos directly from our website. Follow the regimen for 6 weeks and adhere to the guidelines provided.
How do I submit a claim?
To submit a claim, follow these simple steps:
- Ensure you have accepted our consultation call and shared initial images.
- Complete the 6-week regimen.
- Contact our customer service team with your order details and progress images.
How long will it take to process my refund?
We aim to process all refund claims within 7-10 business days after receiving and verifying your details.
How will I receive my refund?
Your refund will be issued to the original payment method used for your purchase.
Can I purchase the combo from any platform?
Our 6-week money-back guarantee is available exclusively for purchases made directly on our website.
Eligibility Criteria/ Guidelines:
- Purchase the complete recommended kits from our website.
- Follow the regimen consistently for 6 weeks, implying the second serum purchase.
- Submit at least 3-4 clear images of your scalp throughout the treatment.
- Complete at least one follow-up call with our Hair Specialist.
- Raise your money-back request within 15 days of completing the 6-week regimen.
How to apply?
- Email us at [email protected] with your latest order number.
Refund Process:
- Upon receiving your request, we will verify all eligibility conditions.
- If conditions are met, a qualified specialist will review your case and proceed further.
Note: Certain pre-existing or emerging health conditions may make you ineligible for the money-back guarantee.
