Terms & Conditions

The prices displayed on the website are inclusive of GST. Cushows reserves the right to change the prices at its discretion without informing the customer.

Standard delivery for all Cushows products across India is free. There is no hidden cost at checkout.

Delivery of goods will take place at the address entered during the order process. In case you want to change the delivery address after the order is placed and before dispatch, please call us at +91 9910599388 or write an email to [email protected]. Cushows will try its best to accommodate this change but this is not guaranteed. Delivery of all products will happen at the front door of the property.

Goods are only delivered by Cushows or by a third party contracted to undertake logistics on our behalf.

For logistical reasons, Cushows reserves the right to split shipments.

Payment

Payment for Cushows products are made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.

EMI offer is applicable only with the top banks which have tie ups with our payment gateway.

Force Majeure Event

We will not be liable or take responsibility for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission, accident or Act of God beyond our reasonable control.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Product Availability

In case of unavailability of one or more Cushows products, the customer will be notified by email or phone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, the customer will be notified by an email or phone and a full refund will be initiated.

Offers and Coupons

Cushows will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Cushows reserves the right to withdraw the offers and coupons without any notification.

Cushows coupon codes can be redeemed only on purchases made through www.cushows.com

Cushows discount codes are only available on full purchases, paid up front. Cushows discount codes are not available on orders that use the EMI option. Cushows cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.

Returns and Refunds

Please write to [email protected] or call +91 9910599388 with your order details to register your return request. Returns are applicable only to Cushows mattresses. To request a return, please follow the returns procedure mentioned under Return Policy.

Cushows reserves the right to refuse any return request if it doesn’t fulfil the return criteria.

Exchange

Exchange requests due to incorrect mattress size ordered will carry a return shipment cost of INR 100 across India which will be borne by the customer. It is always recommended to cross check the size before placing the order.

Warranty

Cushows pillows and cushions are warrantied against any manufacturing defect for a period mentioned on the product page. In case of any manufacturing defect within 1 year of purchase, the pillow or cushion will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, either a repair or in case if a repair is not possible a Prorated Credit Settlement will be applicable. Please refer to the Warranty Policy for further information.

Law and Jurisdiction

All sales and interactions with Cushows shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Delhi.

Shipping

Minimum time for products to be shipped is 3 working days and maximum to 7 working days.