CORONAVIRUS (COVID-19) UPDATE
Coronavirus (COVID-19) is drawing attentions all over the world, MOOSLOVER have been concerned about our customer inquiries. Here are the answers to the questions asked frequently. If none of them answers your question, please feel free to contact our customer service.
Will I get the virus from packages / mail?
No, your package is safe. Some customers have expressed concerns about the safety and hygiene of the packages coming from our warehouses; we can assure you there's no risk of infection from packages, clothing and fabric. Here are some facts published by the World Health Organization (WHO), Center for Disease Control (CDC), and major news outlets CNN, Fox News and the BBC.
Delivery Times
We are operating business as usual. Our delivery services will not be affected and your package will arrive on time. Our shipping and return policies remain unchanged. We hope you enjoy your clothing at home!
Our methods to ensure your packages are absolutely secure:
1. All of our packages have been rigorously disinfected before dispatch, and warehouse employees are required to wear face masks and hygiene gloves during working hours.
2. All of our warehouse facilities are disinfected several times daily.
3. Our employees also get daily checkups by medical professionals, before going to and after finishing work.
Should you have more questions or concerns, please don't hesitate to contact us via Live Chat or our Help Center. We will do our best to respond ASAP.
