Luxy Nails and Beauty Shop - Return Policy

Thank you for shopping at Luxy Nails and Beauty. We strive to provide high-quality products and exceptional customer service. Please review our return policy carefully before making a purchase.

1. Return Responsibility:

• Customers are responsible for the return shipping costs and any associated expenses.
• The return package must be sent to the designated return address provided by Luxy Nails and Beauty.

2. Inspection and Quality Control:

• All returned items are subject to inspection.
• If the product does not pass our quality control standards, a refund may not be issued.
• Luxy Nails and Beauty reserves the right to determine the condition of the returned product and whether it qualifies for a refund.

3. Refund Process:

• Refund requests must be made within 60 days from the date of purchase.
• To initiate a return and refund, please contact our customer service team at [email protected] with your order number and reason for the return.
• Refunds may take up to 10 business days to process after the returned item has been received and inspected.
• Refunds will be issued through the original payment method used for the purchase.

4. Conditions for Refund:

• The product must be in its original condition, unused, and in the original packaging.
• Any product that shows signs of use, damage, or alteration may not be eligible for a refund.
• Refunds are only applicable to the purchase price of the item; shipping costs are non-refundable.

5. Exceptions:

• Refund requests outside the 60-day window will not be accepted.
• Luxy Nails and Beauty reserves the right to refuse a refund if the return does not meet the specified conditions.

6. Additional Suggestions:

• Please carefully package the return item to prevent damage during transit.
• It is recommended to use a trackable shipping method when returning items.
• Keep a copy of the shipping receipt for your records.
• For hygiene and safety reasons, certain beauty and cosmetic products may not be eligible for return. Please check the product description for any specific return restrictions.

7. Manufacturer's equipment Exceptions:

  We are proud to offer a Manufacturer Warranty on equipment purchased from Luxy Nails and Beauty, The duration of the warranty may vary depending on the manufacturer, ranging from 30 days to 1 year. This warranty covers defects in materials and workmanship under normal use. Please refer to the specific warranty information provided by the manufacturer for details on coverage and duration.

Return Eligibility: To be eligible for a return under the Manufacturer Warranty, the product must be within the warranty period and meet the following conditions:

1. The product must have been purchased from Luxy Nails and Beauty.
2. The product must be returned in its original packaging, including all accessories, manuals, and documentation.
3. The product must not have been damaged due to misuse, neglect, accident, alteration, or improper installation.

Return Process: If you believe you have a product that qualifies for a return under the Manufacturer Warranty, please follow these steps:

1. Contact Luxy Nails and Beauty Customer Service at [email protected] to initiate the return process and receive authorization.
2. Provide proof of purchase, such as a sales receipt or order confirmation, along with details of the issue with the product.
3. Once authorized, securely package the product for return, including all original accessories and documentation.
4. Ship the product back to Luxy Nails and Beauty 977 W Fairbanks Ave, Orlando, FL 32804 using a trackable shipping method.
5. Upon receiving the returned product, our team will inspect it to verify eligibility for warranty coverage.
6. If the return is approved, we will either repair or replace the product at our discretion, in accordance with the Manufacturer Warranty.

Luxy Nails and Beauty appreciates your understanding and cooperation with our return policy. If you have any questions or concerns, please don't hesitate to contact our customer service team.

Thank you for choosing Luxy Nails and Beauty!