Return, Exchange, and Warranty Policy
At FUDGee Kids, we pride ourselves on the quality and craftsmanship of our custom-made products. While we have a no return policy due to the bespoke nature of our items, we are dedicated to ensuring your satisfaction and will gladly exchange products under the following circumstances:
- The wrong product or color was delivered
- The product is defective
- The product was damaged during shipping
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right promptly.
Eligibility for Exchange
To be eligible for an exchange, the issue must be reported immediately. The item must be in the same condition that you received it—unused and in its original packaging. Exchanges are treated as a priority and typically take 7-10 working days.
Warranty
We stand by the quality and durability of our products. All FUDGee products come with a 6-month warranty against manufacturing defects. If you encounter any issues with your product within this period, please contact us to arrange for a repair or replacement. We are committed to ensuring your child enjoys their FUDGee product without any worries.
Post-Warranty Services
To ensure your FUDGee products remain in excellent condition for years to come, we offer additional services such as cover changes upon request, with a wide range of colors and fabrics. Contact us for more details and pricing on these services.
How to Contact Us
If you need to report an issue, request an exchange, or inquire about our post-warranty services, please contact us at:
- Email: [email protected]
- WhatsApp/Call: +971 565888539
