RETURNS, REFUNDS & CANCELLATIONS

Step 1 – Raise a return/replacement request within 7 days from the date of delivery if you’ve received the wrong or expired product(s). Please raise a request at [email protected] with the Order ID and contact details. You can also raise a request with us using the Chat option. In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

Step 2 – Give us 2 working days to review your return request.

Step 3 – After reviewing your return request, we will send our courier partner to pick up the delivered products.

Step 4 – If our reverse pick-up service is unavailable at your location, you must self-ship the product via any reliable courier partner. We will reimburse the courier charges in your Paytm Wallet or  Cash Wallet.

Step 5 – After receiving your product(s), we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/tampered product or packaging
• Incomplete order
• Missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/used/altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick-up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse, where it is checked by our quality control team. Once the product passes quality control, a refund is initiated.

Can I cancel my order?

Please call us at +91 9818833067 (Mon-Sat | 9 am to 6 pm), and we will help you cancel the order.

**Staze reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer, which may include having a verbal or written confirmation from the customer.

How will I receive the refund for my canceled or returned product?

In the case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made within 7 business days. Customers must provide bank details for Cash on Delivery orders where they want to receive the refund.

How long does it take to receive a refund for a canceled order or returned product?

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products eligible for returns within 7 days of delivery.