Shipping Rates

We promise to ship your order out as fast as possible. Usually takes up to 2 working days to process. In an event of holidays or weekends, we will ship your order on the following working day. This table is for reference only and while we do our best to process your order as fast as possible, we cannot guarantee delivery timings. Especially for public holidays and high demand new releases, please be aware that shipping may take a bit longer.

International Shipping

Flat rate for orders above 12 decks!

We use our nation mail, Singpost International mail with tracking number, for orders with 16 decks and below, orders tend to take about 4 to 14 working days. Above 16 decks we will use either Singpost International mail or DHL Express which is much faster, delivery times varies.

MALAYSIA

ASIA, AUSTRALIA & NEW ZEALAND

UNITED STATES & CANADA

EUROPE & REST OF THE WORLD

Additional Shipping Info

*Most countries have introduced additional restriction in their postal operation where usual delivery service standards is now compromised due to COVID-19.

Price displayed is based on the weight of a regular playing cards. Price will varies for other items in store such as Sharpie pens, Mats, Collectors Cases. Please add those item(s) to cart for the rates.

Any delay at destination countries is beyond our control. Contact your local Post Office or relevant courier for inquiries and updates.

Customer shall be held responsible for any customs duties and/or other relevant taxes imposed by the destination authorities. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

FAQs

Why hasn't my order been shipped yet?

While we do our best to process your order as fast as possible, we cannot guarantee the timings. Especially for public holidays and high demand new releases, please be aware that processing time may take a bit longer.

If your order contains a pre-order item, your order will ship in full once all items are available for shipment. Thus please make a separate order if you wish to have the other items shipped first.

Can I combine my orders?

Yes you can! If you saw something that you like after placing an order, simply place a new order and contact us via email or Instagram’DM and state in the notes section on checkout with the respective order number(s) for us to identify each order.





The overages charges will be refunded to you upon shipping of the orders.

How do I change my incorrect shipping address?

Please ensure all details are correct before completing your checkout. Should the address you have provided is incomplete not allowing for a correct delivery, please contact us immediately.





Unfortunately we have no control once orders have left our warehouse, Cardvo shall not be held responsible for lost, stolen, or mis-delivered parcels. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or DHL for assistance.





In the event that your parcel has been returned to us (which can takes up to 12 weeks), we will contact you and you will be responsible for the re-shipping charges. Cancellation can be done however no refunds will be issued.

Where's my order?

If you haven’t received your order and you have a tracking number, we urge you to contact your local Postal Office in the first instance. They will have more accurate information regarding the status of the delivery.





In rare occasion, post office might experience high volume of shipment and parcels may be delayed up to 5 weeks depends on the severity of the backlog. As much as we would wish to get the items to your hands fast, we appreciate your understanding and patience in this unforeseen circumstances.





Our inventory is shared across several e-commerce platforms. In the event of an item being ordered that is not in stock, we will contact you letting you know of the delay.

Can I cancel my order?

In the event you wish to cancel your order, please contact us. We will cancel your order if it hasn’t been processed or shipped. Once the cancellation request has been done, we will notify you via email.

What do I do if I received a damaged/defective item?

We take the quality control of our products very seriously. If you received an item that is damaged or defective, depends on the condition of the damage/defect, we will either send you a replacement if it is available or a discount code. We may request you to return the damaged item prior to receiving a replacement or reimbursement.





In some instance, usually where the cards are still in perfect condition, we may respectfully reject your request.





Please contact us with images if the damaged/defective item.





If you live in Singapore, we may request you to bring the item to our Studio for an exchange.

Can I exchange my item?

We’ll be happy to exchange the item within 7 days of receiving shipment. Please contact us prior to returning the item. Return item must be in its original condition, brand new, unused, unopened. Shipping charges are not refundable unless the return is due to our error (e.g. wrong item). There will be a 20% restocking fee and you will be responsible for any return shipping charges.





Once we receive the package you will be notified via email.





If you live in Singapore, we will only entertain exchange request at our Studio.

Can I return/exchange sales items?

Sale items cannot be returned, exchanged or refunded, regardless of the condition of the items.





Mystery Deck is considered as a sales item.

Can't Find Your Question?

If you have a question that isn't answered in our FAQ section, reach out to us and we will be happy to assist you!

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