We offer free standard shipping for most orders. If an item is eligible for free shipping, it will be displayed on the product page and in your cart.
For pre-ordered or back-ordered items
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order
You will receive a confirmation email and/or text message, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our tracking page. If you are unsure of your Tracking ID please check our shipping confirmation e-mail. Please allow 1-5 business days for the tracking information to show depending on the selected shipping option.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is only a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address. Refunds will not be possible in this case unless the package is safely returned to us in the original state.
Returns
By placing an order, the buyer is responsible for the cost of return shipping back to us. Please refer to our refund policy for further information on how to make a return.
Lost/Stolen Packages
4COLORDRESS is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking page. If you have any further questions on how to do this please reach out to our customer support team at [email protected]
