Looking to secure your order before Christmas? We’re here to help! This page outlines our shipping guarantees so you can order with confidence that your package will arrive in time safely for Christmas.
Free Guaranteed Delivery by Christmas
Meeting your expectations is our highest priority. We consider this our highest responsibility even when times are tough. With this in mind, we created a new program to provide transparency and more reliable results for our customers in the contiguous United States.
From December 14 - 21, we are introducing a new shipping option labeled GUARANTEED CHRISTMAS SHIPPING.
This is a free shipping method that is accessible if your order subtotal meets a certain requirement. Please note the requirement changes depending on when the order is placed, as the closer we are to Christmas, the costlier (and faster) the shipping will be. The requirements are below:
- Dec 14 (6:00PM EST) - Dec 18 (12:00PM EST) $75.00+
- Dec 18 (12:01PM EST) - Dec 20 (11:59PM EST): $95.00+
- Dec 21 (12:00AM EST) - Dec 21 (11:59 PM EST): $120.00+
Not looking to spend this much?
If you're not looking to spend this much, your shipment is also guaranteed to be delivered by Christmas if you place your order using the specified mailing class by the specified date and times:
- Dec 18 12:00PM EST : UPS GROUND
- Dec 20 11:59PM EST : UPS 3 DAY SELECT
- Dec 21 11:59PM EST : UPS 2ND DAY AIR
As an added bonus, all UPS shipping methods will be discounted from December 14-21.
Our Guarantee
In the event that you selected GUARANTEED CHRISTMAS SHIPPING or one of the above three UPS options by the specified date, and do not receive your order by Christmas Day, please contact us and we will issue you a $20 gift card to our store (for orders under $20, the the gift card will match the order subtotal). Our gift cards never expire, so in the unlikely chance something gets delayed, think of it as an extra holiday gift from us to you. Please get in touch with our customer service team if you would like any help in this area.
USPS Delays
Shipments sent via the United States Postal Service have been experiencing ongoing delays due to the influx of online holiday shopping as well as logistical complications introduced by the COVID-19 pandemic. This is a grim reality we cannot control or pretend to overlook. This year has been extremely tough for everybody, with the holidays presenting additional challenges.
Please note
Pre-orders and custom items may cause delays in your order. Orders containing these items are exempt from the guarantee. Make sure to read product descriptions carefully in order to determine product availability. This offer is only valid for the contiguous 48 US states.
If you already have a pending order, feel free to get in touch with us for an update. We are extremely grateful for your friendship and support during this unprecedented time. As always, we wish you a happy and healthy holiday season!
