Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund only for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund.
To be eligible for a refund you must:
• First, contact us at [email protected]
• We will inform you of postal address for returning goods
• We must receive the returned goods within 30 days of notice
There is no refund for 'change of mind' or similar reasons.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us. We will be able to advise the best way to return the product(s) and inform you of any further details required.
Faulty items
If you believe an item you have purchased from us is faulty, we will need to contact the Manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. We and the Manufacturer, reserve the right to inspect the unit, and may need you to send the item to the Manufacturer. If the item is found to be faulty due to manufacturers fault, you will be furnished with a repair, exchange, or refund (as determined by the Manufacturer under the guidelines of the Australian Consumer Law) - shipping cost will also be refunded if the item is found to be faulty.
You will need to send the item back to us at your own cost, if item is found to be faulty, shipping cost will be reimbursed.
Exchanges
We only replace items if they are faulty/damaged or lost during transit. Shipping cost is also refunded.
If you require any assistance about an item you have purchased, please email us at [email protected]
