Q: How can I contact someone if I have a question?
A: You can reach us by calling (813) 512-6471
Monday - Friday 9AM -6PM. Saturday closed- Sunday closed.
You can also email us at [email protected]
Q: Why is my credit card being declined?
A: VIP Barber Supply requires the card owner to provide the exact billing address to be filled out at the time of check out. Even if you format the address differently it may be denied. Please contact us if it continues to deny your payment.
Q: What will shipping cost me?
A: We pay shipping for all orders of $89.99 and over. We reserve the right to choose FedEx Ground, FedEx Home Delivery, USPS Priority Mail and USPS First Class mail, for any of the 48 states that we ship to for Free Shipping. We also reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping. Please note that some products are not eligible for Free Shipping if they are heavy in weight.
Q: When can I expect my order?
A: GENERALLY, orders received before 9:00 am ET are shipped in 1 - 2 business days. We ship orders in the order they are received. Occasionally, we receive a large number of orders in a short period of time. If this occurs, your package may not ship immediately. We will however work to ship it as quickly as possible.
Q: What forms of payment do you accept?
A: We accept Visa, Master Card, American Express, Discover, and PayPal.
Q: Is it safe to use my credit card?
A: Yes! We are a Trust Certified Google Store. All Credit Card payments are processed through checkout systems provided by secure payment gateways.
Q: Why is my credit card not accepted?
A: Your billing address HAS to match your address that is associated with your credit card.
Q: Are your products new and genuine?
A: We only sell new, genuine products in their original packaging.
Q: I didn't receive the item (package is lost), What can I do next?
A: 1) Check that your shipping address is correct.
2) Check around any accessible doors, mail box or garage.
3) Please contact us if you do not receive your package within 3 business days.
4) Contact the carrier. Use your tracking number to start a claim with the carrier (FedEx, USPS).
NOTE: Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within 3 days of a false scan.
Q: Carrier Returned the package back to sender (I was out of town, unable to sign for my package , or due to an insufficient address), How can I get it re-shipped?
A: 1) If the package is shipped via FedEx, you can track the location of your package on FedEx.com. When FedEx is unable to deliver a package due to a signature requirement they will generally attempt twice to deliver. However, if the package is unable to be delivered it will be returned to us and VipBarberSupply.com will not be held responsible for any re-shipping fees if you would like the package re-sent.
2) If the package is shipped via USPS, the Post Office will generally notify you when your package has been delivered. If they are unable to retain a signature that is required the package will be returned back to us and VipBarberSupply.com will not be held responsible for any re-shipping fees if you would like the package re-sent.
3) Before checking out, please keep in mind some orders will require a signature. Please make sure all addresses are up to date. The labels on packages are created with the same exact address provided by you on your account. You can update your address on VipBarberSupply.com under "My Account." If the package is unable to be delivered it will be returned to us and VipBarberSupply.com will not be held responsible for any re-shipping fees if you would like the package re-sent.
VipBarberSupply.com is in no way responsible for any shipment that has been stolen after a confirmed delivery, is not delivered due whether conditions and/or if a signature is required for a package to be delivered. Please track your package and confirm signature requirements. You can schedule delivery times with the carrier at your own expense. By placing an order on VipBarberSupply.com you are agreeing to these terms and there by forfeit any right to dispute any shipment that has been delayed, lost, stolen or non-deliverable due to natural causes or delivery issues unless the fault is of VipBarberSupply.com. We will do our best to help you resolve any missing package cases.
*SHIPPING INFORMATION*
We kindly ask that you wait 24 to 48 hours after your order has been submitted for your tracking information to be updated by email.
All orders require 24-72 hours processing time before shipping. Estimated shipping delivery times do not include the order processing time and should be factored in from the shipping date.
Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.
USPS:
- USPS Priority Mail Express: Delivery within Next-Day to 2-Day Guarantee by 6 PM.
- USPS Priority Mail: Delivery within 1 - 3 business days (Hawaii, Alaska, Puerto Rico, Guam, Virgin Island may vary on estimated delivery time).
- USPS Ground Advantage: Delivery within 2 - 5 Business Days (Hawaii, Alaska, Puerto Rico, Guam, Virgin Island may vary on estimated delivery time).
- APO/FPO: Delivery within approximately 1 - 3 weeks (business days only).
FedEx:
- FedEx Home Delivery: Residential Delivery within 1 - 7 business days, (every day of the week).
- FedEx Ground: Delivery within 1 – 7 business-days in the contiguous 48 states (only Monday - Friday).
- FedEx 2Day: Delivery within 2 business days by 4:30 p.m. to U.S. businesses, (8 p.m. to residences).
- FedEx Express Saver: Delivery within 3 business days by 4:30 p.m. to U.S. businesses, (by 8 p.m. to residences).
UPS:
- UPS 3-Day Select: Delivery within 1 - 3 business days
- UPS Ground: Delivery within 1 - 5 business days
- UPS Next Day Air: Delivery within next day by 12pm
- UPS 2nd Day Air: Delivery within the second day by 10:30am or 12:00pm (only for commercial destinations within the U.S).
Vip Barber Supply Loyalty & Rewards
There are multiple ways the customer can earn points:
Ways to Earn points:
- Place an order:
5 Vip Points for every $1 Spent
- Celebrate your Birthday
200 VIP Points
- Signup with us
200 VIP Points
- Follow on Instagram
100 VIP Points
Ways to Redeem:
- Free Shipping
2500 VIP Points
- $5 off Coupon
1000 VIP Points
- 10% off Coupon
2000 VIP Points
VIP BARBER SUPPLY REWARDS TERMS OF USE
VIP POINTS are one way in which Vip Barber Supply endeavors to reward and thank loyal customers for patronizing our business and purchasing products at VIP Barber Supply locations. Vip Barber Supply Rewards members can earn and accumulate "VIP Points" that can be redeemed for Rewards benefits ("Rewards").
CHANGES TO TERMS
Vip Barber Supply reserves the right to change or modify these Terms of Use or any policy, FAQ, or guideline on Vip Rewards, in whole or in part, at any time and in its sole discretion. Any changes or modifications will be effective immediately and may be posted to www.Vipbarbersupply.com, so please check back from time to time. You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Vip Barber Supply Rewards following any such changes or modifications confirms your acceptance. If you do not agree to these Terms of Use, you must stop accessing and participating in Vip Barber Supply Rewards.
PERSONAL USE
Vip Barber Supply Rewards is intended for personal use only. Commercial use is prohibited. Vip Barber Supply Rewards is not targeted towards, nor intended for use by, anyone under the age of 18.
Our Privacy Statement is incorporated into these Terms of Use and also governs your participation in Vip Barber Supply Rewards. Please read the Privacy Statement carefully to understand how Vip Barber Supply collects, uses, and discloses information about customers, how to update or change your personal information, and how we communicate with you.
OTHER IMPORTANT STAR REDEMPTION INFORMATION AND EXCLUSIONS
Vip Points may be redeemed at Vip Barber Supply Authorize Locations and are ineligible to be redeemed for the following items: any furniture items, Barber discounted products (Stackable Discount), and you can not combine any offers.
You cannot redeem multiple Vip Points. For example, you cannot redeem $5 for an item and 10% for another item on the cart.
