When Will My Order Ship?
- orders processing time is subject to change. average processing time is 4-10 business days. business days do not include weekends or holidays.
My package never arrived.
- I use USPS for all shipping needs. All shipments will have tracking number. Alana’s Gift Shop is NOT responsible for lost or stolen packages. Please make sure you have a secure place for delivery. filling a lost package claim can be done here:
https://www.usps.com/help/missing-mail.htm
Do You Accept Returns?
- No. returns are not accepted. Please contact me within 3 days of delivery if there is a mistake or if there is something wrong with your items. Use the chat feature on the website or email support at [email protected]
My Product arrived Damaged?
- Please contact me if there is a mistake or if there is something wrong with your purchase with in 3 days. I will do my best to correct the issue.
- If your item is lost stolen or damaged in transit, please file a claim with USPS. I do not have control over what the mail service does with your package. Please understand I have no control over the package once I hand it over to USPS.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/alanas-gift-shop/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/alanas-gift-shop/privacy_policy).
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/alanas-gift-shop/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/alanas-gift-shop/privacy_policy).
*These terms and conditions are all subject to change at any time.
