If you have any questions email [email protected]!
Please keep in mind we are humans, and we want to help you! Rude, demanding, and unkind emails usually don't get you what you want :)
You can expect a response in 1-3 business days! Weekends are not business days!
Please don't send multiple messages about the same issue! This just makes things more confusing, and it will take longer to get back to you.
Above all else- we appreciate you! Thank you for being patient, kind, understanding and supportive during this time!
Most Frequently Asked Frequently Asked Questions:
- If your shipment is lost, or was marked as delivered please reach out to your local post office first!
- We will not send complementary replacement items or refunds for items marked as delivered. If an item is delivered and is stolen, it is not our responsibility to replace the item. Please have all items shipped to a safe address.
- ASOT cannot be held responsible for tracking or refunding any orders sent to the wrong address. Please be careful when choosing your shipping address!
- If there are any problems with your order you have 30 days to contact us so we can make it right :)
Looking for heart pipes, grinders, other smoking accessories?
Head to shopburninglove.com – it's our sister shop where we sell those goodies :)
