We accept Visa, Mastercard, Amex, Paypal and Gift Cards.
When are your customer service hours?Monday to Friday 8am-4pm.
Can I opt out of emails?Sure thing. Just click here: Bail Out
I’ve forgotten my password to log in, what do I do?Click here and we’ll send you an email to reset it http://yukithreads.com/account/login
Do you use encryption for payment?Yes, credit card and order data is encrypted and secure. Our website is hosted by Shopify which is Level 1 PCI compliant and uses 128 bit SSL certificates to keep your details safe from those who are trying to scam a free holiday from you.
Do you store credit card details?Nah. Nup. Nope.
Can I cancel an order?If you’ve made a mistake and don’t want to be the best dressed on the mountain that choice is up to you, email us at hello@yukithreads.com asap and we’ll see what we can do to keep you looking boring.
Do I need to be home for my parcel to be delivered?Deliveries take place during business hours and if the address is unattended then we’ll leave a card and your parcel will be dropped at your local post office for collection.
What do I need to know about international shipping?Delivery time depending upon location is usually within 7-10 business days. Prices include custom duties and foreign taxes. In order to comply with Australian export regulations we are required to declare the exact value of the purchase and mark it is merchandise, even if the purchase will be sent as a gift, as we are prohibited by law to mark it otherwise.
I haven’t received my order?Oh no! We sent you an email after we dispatched your order and you should find a link to track your order from there. If you still need some help drop us a line at hello@yukithreads.com with your order number.
Help. My item is faulty.We’re so sorry that it slipped through our fingers. Please email us at hello@yukithreads.com with information about the fault and we’ll work as quickly as possible to right our wrong and send you a new one.
How long do refunds take?Once we’ve received your item, it will be assessed within 48 hours and then your refund will be processed, banks sometime take a little while to process refunds, but the refund should be complete within 3 business days after processing.
How long is the expiry on gift vouchers?12 months.
Can you refund a gift card?No, once giftcards are purchased they are nonrefundable. But you do have 12 months to find something sweet.
