DIGITAL PRODUCTS
eBooks and audiobooks are delivered instantly via Bookfunnel to the email you provide at checkout.
You can find more information on the technical side with screenshots and videos here:
Reach out to [email protected] with your order number if you have any issues!
PHYSICAL PRODUCTS
ORDER PROCESSING:
Team work makes the dream work, and we have a three-part team that helps get your books, stickers, t-shirts, mugs, and other merch to you.
Signed books and Book Goblin stickers
Please allow 2-3 business days to process your order! Expect an email within 2-7 business days to let you know your order is on the way! Right now, orders for signed books and Book Goblin stickers are about 3-7 business days.
Non-signed paperbacks and hardcovers
Non-signed books can take up to 3-7 business days to process. Non-signed books are stocked at multiple warehouses in the US and United Kingdom, so shipping costs will be 20% - 70% lower than signed books for European and Commonwealth readers (versus shipping costs for signed books).
Orders typically arrive within 5-7 business days once shipped for United States orders and within 20 business days for international orders.
T-shirts, Mugs, Hoodies, and other merch
Please allow 2-7 business days to process your order. Expect an email within 2-7 business days to let you know your order is on the way! Estimated shipping times vary, but will be shown
Always reach out to [email protected] if you have any questions or if you run into an issue with shipping!
INTERNATIONAL SHIPPING:
We offer international (non-USA) shipping/delivery for books in all formats (eBook, audiobook, paperback, and hardcover) to the following countries:
- Australia
- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- New Zealand
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
At this time, we are only able to provide most Book Goblin merch to Australia and New Zealand,
Book Goblin stickers are available to Australia, New Zealand, the United Kingdom, and the entire European Union.
International orders typically arrive within 20 business days of ship date.
Your order might be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. While we do our best to make sure all VAT is paid ahead of time, we are not responsible for these charges if they are applied and they will be your responsibility as the customer.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns and exchanges up to 30 days after delivery. For digital products (eBooks and audiobooks) please reach out to [email protected] for a full refund.
For physical products, please mail unwanted items back to:
Within 30 days of delivery for a full refund of purchase price and original shipping costs.
If your order arrives damaged or defective in some way, please reach out to [email protected] and we will try to make it right.
If you have any further questions about anything not covered in this policy, please don't hesitate to contact us at [email protected].
