How to order and pay
Order Process
Once your order is placed, your order will be processed within 1-3 business days.
You will receive your Order Confirmation Email as soon as we've received your order.
Please allow about 1 week for your order to remain in the "Processing" stage, after your order has been processed.
If you have placed an order as a Guest Order, you may check your order with "Track Order" link in your email account after we fulfill your order.
Payment
We accept American Express, VISA, MasterCard, Discover, PayPal, Venmo, Amazon Pay, Apple Pay, Google Pay, Meta Pay, Affirm, Afterpay and Shop Pay.
Refunds are processed right after an order is canceled or returned, please allow 1-5 days for refunds to fully process and settle.
If you have any questions about payment or pending transactions, please contact our Customer Service ([email protected]) for further inquiries about your order.
If your payment method has been declined and you notice any pending amounts in your statement, please allow 1-3 days for these transactions to disappear.
If charges continue to appear after 3 days, please contact your card company.
Shipping
Shipping Information
We ship to all 50 states of the United States (except for Alaska Hawaii and Guam).
We ship all packages with signature required option to make sure delivering packages to the customer.
We do not provide international shipping outside of the United States. Please contact us if you need more information about it.
Free Shipping is available on orders of $99 (the amount excluding taxes) or over in the United States.
We are not responsible for delays in shipping or delivery, due to natural or uncontrollable events.
Shipping Time
- Processing: 1~3 business days
- Shipping: 3~10 business days
Taxes
Sales tax will be applied accordingly to your state of residence. Sales tax is calculated and added to your total at the 'check out' page, based on your shipping address.
Order Tracking
After an order has shipped, we will send an email with "Track Order" link. You also can directly contact our Customer Service ([email protected]).
