We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Due to the nature of our product being in vintage condition, we do not accept refunds or exchanges. Products that are stated "Brand New with Tags" will be accepted for refunds as the item can be validated in the same condition when purchased.
To start a return, you can contact us at [email protected] your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards as well as items not listed as brand new with tags.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
SNEAKERS
1. All Sales Are Final: We do not offer refunds, returns, or exchanges for any sneaker purchases. Once the transaction is complete, it is considered final. Please ensure that you have thoroughly reviewed your selection before making a purchase.
2. Quality Assurance: We take pride in delivering sneakers of the highest quality. Before your purchase, each pair of sneakers undergoes a thorough quality inspection to ensure they meet our standards. In the unlikely event that you receive a defective or damaged product, please refer to our "Damaged or Defective Products" section below.
3. Damaged or Defective Products: If you receive a damaged or defective pair of sneakers, please contact our customer support within [number of days, e.g., 7 days] from the date of delivery. We will review your case and may provide a replacement or take necessary actions to address the issue. Please provide photographs and a detailed description of the damage or defect for our assessment.
4. Size and Fit: Please carefully review the size chart provided on our website before making your purchase to ensure the correct fit. We are not responsible for any discomfort or fit issues resulting from incorrect sizing choices.
5. Change of Mind: We understand that preferences may change after making a purchase. However, we cannot accommodate returns or exchanges due to a change of mind. Please make your selection carefully.
6. How to Contact Us: If you believe you have received a damaged or defective product, please contact our customer support team within 7 days of receiving the product. We will guide you through the necessary steps to address your concern.
By completing the purchase, you acknowledge that you have read, understood, and agreed to our "No Refund Policy." This policy is designed to maintain the quality and integrity of our products while providing clarity to our customers.
We appreciate your business and look forward to serving you with top-notch sneakers and service.
