DUE TO THE NATURE OF MY SMALL BUSINESS, ALL SALES ARE FINAL. 

Payment Policy

Before submitting your payment, please take the time to read the item description in its entirety, including processing times.  Orders are processed in the order they are received once payment is made.

Made-to-order Items

All items that are made-to-order will be listed as such in the item description. 

Please allow made-to-order items up to 14 business days for manufacturing and processing time before the item is shipped.

Custom Orders

Custom orders are always welcome.  If you are interested in placing a custom order, please send an email to [email protected].  

Please allow custom orders up to 14 business days for manufacturing and processing time before the item is shipped

Pre-Orders

All product pre-orders must be paid for at time of checkout if ordering online OR within 24 hours of receipt of invoice. 

Rush Orders

If a rush order is desired, please contact me before placing your order to ensure that I can meet the deadline. 

A rush order fee will be calculated and sent via invoice, as well as any additional express shipping costs.

Out-of-Stock Items

If an item is out of stock, it will indicate such on the product page.  There is also an option to sign up for restock alerts when an item is out of stock. Restocks are never guaranteed, but if the product becomes available the system will send a notification to your email address.

If after placing your order an item becomes unavailable, you will be contacted as soon as possible.  If an item is on backorder, you can either choose to wait for the item to be restocked or I will issue a full refund.

Order Cancellations

Due to the nature of my business, I do not accept order cancellations.

Gift Policies
If the order is a gift, please indicate such in the comments and be sure to update the shipping address for your order. 

If you wish to include a special message to the recipient, please include that in the order comments.   I will include a hand-written note along with the package for no additional charge. 

Disclosure on product materials used:

Real wood is used to create all of my handmade signs.  Depending on the piece, the wood will either be reclaimed or has been purchased new. All wood is thoroughly cleaned and sanitized before each project is started.  Due to the nature of using real wood products, please expect variances in knots, grains, textures, cracks, chips, sap slits, etc.  I use the highest quality products that are both eco-friendly and environmentally safe.  Wood grains and textures vary which can impact the way the wood accepts the stain.  The natural flaws of wood add character to each finished piece, as no two pieces of wood are exactly the same.  Your finished product is a beautiful, unique, handcrafted, high-quality item.   

Return Policy

Due to the nature of my small business, all sales are final and I do not accept returns. 

Refund Policy

Due to the nature of my small business, all sales are final and I do not allow refunds. 

Exchange Policy

Due to the nature of my small business, all sales are final and I do not accept exchanges.

Shipping Rates

All shipping rates are calculated using Shopify for all products stocked at my store, and will vary based on weight, size of package, and destination. 

For items not stocked at the store (drop-shipped items), shipping estimates are provided when purchasing an item from my shop and are calculated at checkout.  

Shipping Policy

All in-stock items will be shipped within 7 business days after payment is received.  Please allow extra time during holidays and peak seasons.

Please allow made-to-order items and custom orders up to 14 days for manufacturing and processing time before the item is shipped. 

Pre-ordered products will ship out within 7 business days after they are in-stock.  

If you are purchasing more than one item and want to combine shipping, please contact me before submitting payment  so that I can calculate and apply the shipping discount. 

United States Postal Service (USPS) is my preferred carrier for delivery via First Class Mail, Ground Advantage, Priorit0 Mail, and Priority Mail Express.

Items will ship to the shipping address provided at checkout.  I cannot ship to PO Boxes.  I currently only ship items to the Continental U.S.A. 

Please note that I currently only ship to the continental United States. The standard delivery time frame for priority mail is 1 to 3 business days. Orders are shipped Mondays-Saturdays.  You will receive a tracking number once your order has shipped.

Shipping Insurance

Insurance is automatically included with USPS Ground Advantage, Priority Mail, and Priority Mail Express.  Each package is insured for its full retail value (up to $100.)

If additional insurance is desired, please contact me before placing your order.   

Items Damaged During Shipping
I take great care when packaging my products and use quality packing materials that meet USPS shipping standards in order to ensure no damage occurs during shipping.

In the rare event that an item arrives damaged or defective, please contact me within 7 days.  I may ask you to provide photos showing pictures of the box, damage to the items, and/or full details of your damage in order to process your refund.  Please keep in mind that all packages shipped via USPS Ground Advantage, Priority Mail, and Priority Mail Express are insured for their full retail value (up to $100.)

Frequently Asked Questions/FAQs

Do you accept custom orders?

• Yes!  Custom orders are always welcome.  Please contact me for an estimate

I live nearby and would like to pick up my item(s).  Is there an option to pick up my order instead of having it shipped?

• Yes! If you live local and would like to pick-up your item(s), please select Local Pickup during at checkout. No code is needed.  You can pick-up your items at select locations during regular business hours.   If you need to pick up your order outside of regular business hours, please send me an e-mail and I will do my best to accommodate your request.

Do you offer free shipping?

• Yes! Free standard shipping is available on select products. Any products that include free shipping will indicate such in the product listing. If you order $100 or more in product, you will receive free standard shipping.  Discount will automatically be calculated at checkout.

How often do you run sales or offer discounts/coupon codes?

• Be sure to sign up for my newsletter and follow me on social media to be the first to receive the latest sales alerts, special offers, and exclusive discount codes to use both in-store and online.

I received the item, but the color looks different than what is pictured on your website. Why is this?

• The colors may vary from the photos in my online shop due to the display settings you have on your electronic device.