If during this time you decide it’s not quite right, our Customer Service Team will arrange a fuss-free return – simply read the terms and conditions below.
- Your 100 Night Sleep Trial begins on the day your mattress is delivered.
- Returns are eligible for up to 100 nights following delivery.
- We recommend sleeping on your new mattress for 4-6 weeks before deciding if it’s right for you.
- You do not need to retain any of the original packaging to take advantage of the 100 Night Sleep Trial.
- You must use a mattress protector for the duration of your 100 Night Sleep Trial.
- The 100 Night Sleep Trial only applies to our range of mattresses; all other DUSK products are excluded.
- The 100 Night Sleep Trial only applies if the mattress is used in a domestic and non-commercial environment.
- A collection fee of £39.99 applies to any mattress returned under the 100 Night Sleep Trial. This amount will be deducted from your refund, which you will receive within 14 days of your mattress being collected.
- Your mattress will be collected by Rhenus, our 2-man delivery partner.
- After arranging your return, please remove all bedsheets in readiness for collection and ensure that your mattress is stored in a dry, accessible room between ground level and level three.
- Please only select a collection date and time that you can fulfill. If you are not available at the collection address when the collection is attempted, you will still be charged a collection fee of £39.99.
- We reserve the right to reduce your refund to reflect any damage, including but not limited to:
- Wear and tear (including stains or marks).
- Damage through wilful neglect and/or poor storage conditions.
- Rusting and/or corrosion caused by exposure to water or weather.
- Damage caused by fire, smoke and/or infestation by animals or insects.
- Alterations or repairs made by third parties not authorised by DUSK.
- The DUSK 100 Night Sleep Trial is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described.
To discuss any issues with your mattress or to request a return, please contact our Customer Services Team.
*Please note, our 100 Night Sleep Trial is for Mattresses only and does not include Bed Frames.
