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Additional Info

Payment & Return

  • All and any payments on the Platform shall be through the payment mechanism put in place by the Firm and You shall be responsible for paying all fees and applicable taxes in a timely manner. Users may be given various options to choose and proceed with the payment for the Services via payment mechanisms including but not limited to card payment facilities, EMI payment, online bank transfer and wallet payment. The payment gateway mechanisms are governed by the terms and conditions of the third-party providers as listed on the Platform and the User agrees to be bound by those terms. The Firm shall not be responsible for any claims, error, malfunction, liabilities, damages or defect in the service provided to You by such third-party platforms.
  • Valid credit / debit / cash card / UPI / wallet / online bank transfers and other payment instruments are processed using a credit card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing Firm. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount etc. in the transaction.
  • The Firm reserves the sole right to cancel any order as per Our discretion in case the User tries to take advantage of the system which violates the Terms.
  • Goods can only be returned to ROSHA if prior approval has been sought and You have received written confirmation from ROSHA. The Firm reserves the right to repair and / or replace parts as a first resolution to Your request for the replacement of the whole Product.
  • The invoice number must be quoted on the documentation affirming the returned Products.
  • You are solely liable for all return freight charges.
  • If ROSHA approves the return, ROSHA will if possible replace the Products or if this is not possible repay You for the monies paid for the Products excluding any shipping or freight costs.
  • We reserve the right to change any fees at any time at Our sole discretion and any change, update, or modification in the fee shall become effective immediately upon the same being posted/uploaded or notified on Our Platform and Your continued use shall be deemed to be Your acceptance of the same.
  • One can raise a return/replacement request of a product within 7 days of placing the order
  • Refund will be issued to the original payment method used during the purchase

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